Chris Urnest

Observer
DISC Type : ic

Staff Site Reliability Engineer | Lead, Resilience Operations @ Netflix at Netflix

Raleigh-Durham-Chapel Hill Area, United States

Overview

Chris Urnest leads Resilience Operations within Netflix CORE, where he directs the strategy and execution of resilience validation for the global streaming platform. His expertise is in system-level failure testing across multi-region AWS infrastructure. He holds a Bachelor of Business Administration from The University of Iowa and is a VMware Certified Professional.

His professional interests appear to extend to tracking major technology and financial firms, such as Google and J.P. Morgan, suggesting a focus on industry-leading companies.

His team operates continuous failure testing to proactively identify systemic risks, prevent regressions, and protect the experience for millions of Netflix members worldwide.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince.

Topics They Care About

Resilience Operations
He leads the Resilience Operations team at Netflix, driving the strategy and execution of platform-wide resilience validation for the global streaming service.
Site Reliability
His career has been focused on site and systems reliability, with progressive roles at Nutanix leading to his current staff-level position at Netflix.
Cloud Infrastructure
His role involves managing and testing resilience across a complex, multi-region AWS infrastructure that serves millions of global users.

Media Appearances

Chris has no verified media appearances

Work History

3-2026
Staff Site Reliability Engineer | Lead, Resilience Operations @ Netflix at Netflix
5-2022 - 3-2026
Senior Site Reliability Engineer | Netflix at Netflix
8-2020 - 5-2022
Staff Systems Reliability Engineer at Nutanix
8-2019 - 8-2020
Senior Systems Reliability Engineer at Nutanix
10-2017 - 8-2019
System Reliability Engineer at Nutanix

Education

2006 - 2010
Bachelor of Business Administration (BBA) from The University of Iowa Tippie College of Business

More Information

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Exp : 16 Location : Raleigh-Durham-Chapel Hill Area, United States Job Level : Mid-senior Designation : Staff Site Reliability Engineer | Lead, Resilience Operations @ Netflix at Netflix
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Invite them for a social do but don’t rely solely on the relationship
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Chris

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Chris take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Chris

Personality Compatibility


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