Christianne Fernandes in

Christianne Fernandes

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Analista de Negócios SR at MadeiraMadeira
📍 Curitiba, Paraná, Brazil

Christianne is a Senior Business Analyst with over 10 years of experience in Customer Experience, focusing on solving complex problems through strategic projects. A graduate of Pontifícia Universidade Católica do Paraná, she excels at connecting data, technology, and people to generate real impact on operations at MadeiraMadeira.

She appears to be passionate about continuous improvement and personal development, having completed training in professional coaching and Yellow Belt methodologies. This suggests an interest in unlocking both her own potential and that of the teams she supports.

Unique fact: She recently spent weeks deep-diving into Zendesk to figure out the best way to calculate a true Average Handle Time metric.

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Experience
11 Years
Current Role
Analista de Negócios SR
Location
Curitiba, Paraná, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Christianne cares about

Data-Driven Decisions
Her experience is centered on using tools like Looker, Power BI, and SQL to analyze strategic KPIs and support assertive business decisions.
Customer Journey
Focuses on deeply understanding the customer journey to anticipate needs, optimize processes, and improve the overall customer experience.
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Career

Work history

3-2024
Analista de Negócios SR
MadeiraMadeira
9-2022 - 3-2024
Analista de Planejamento e Performance PL
MadeiraMadeira
3-2022 - 8-2022
Supervisora de Relacionamento
MadeiraMadeira
2-2021 - 8-2021
Supervisora de Telemarketing e Atendimento
Vivo (Telefônica Brasil)
4-2015 - 1-2021
Assistente administrativo
Vivo (Telefônica Brasil)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2022 - 12-2024
Bacharelado
Pontifícia Universidade Católica do Paraná
1-2008 - 12-2012
Bacharelado e Licenciatura
Universidade Federal do Amazonas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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