Christopher Small in

Christopher Small

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Vice President, Customer Experience Operations at Agero, Inc.
📍 Wakefield, Massachusetts, United States

Christopher is a seasoned executive at Agero, Inc. , where he has spent over two decades rising from a summer intern to his current role as VP of Customer Experience. He specializes in CX strategy, data analytics, and process engineering. Colleagues describe him as a passionate, analytical, and diligent leader.

He is a graduate of the prestigious Berklee College of Music with a Bachelor of Music degree. Christopher applies the creative problem-solving skills he learned from his music background to his work in customer experience, viewing business challenges through a unique, artistic lens.

Unique Fact: He leverages his formal music education to bring a creative and empathetic perspective to corporate customer experience strategy.

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Experience
24 Years
Current Role
Vice President, Customer Experience Operations
Job Level
Senior
Location
Wakefield, Massachusetts, United States
Personality Overview

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Decision Approach
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Priorities

Topics Christopher cares about

AI in Customer Service
He has published multiple articles and spoken about leveraging AI to enhance the policyholder experience and improve customer interactions at scale.
CX Metrics
Has a background in Business Intelligence, launched the Net Promoter Score (NPS) program at Agero, and believes strongly that "CX metrics matter! "
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Career

Work history

9-2022
Vice President, Customer Experience Operations
Agero, Inc.
1-2020
Vice President, CX Product
Agero, Inc.
11-2015 - 1-2020
Vice President - End to End Customer Experience
Agero, Inc.
11-2014 - 11-2015
Vice President - Network Management
Agero, Inc.
5-2013 - 11-2014
Vice President - Business Intelligence
Agero, Inc.
In the press

Media appearances

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Education
1997 - 2001
B.M.
Berklee College of Music
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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