Corrine Porcaro in

Corrine Porcaro

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Head of Service Quality and Back Office at Best Egg
📍 Greater Philadelphia, United States

Corrine Porcaro is the Head of Service Quality and Back Office at Best Egg, leveraging over 10 years of experience in operations. A certified Lean Six Sigma Black Belt, she excels at process improvement, ensuring regulatory compliance, and enhancing efficiency. Her recent certifications in generative AI underscore her commitment to integrating modern technology into her work.

Outside of her extensive career in finance and operations, Corrine studied early childhood development at the University of Delaware. She is also an active community fundraiser, having participated in events like Light The Night to support the fight against blood cancer.

Interesting fact: Corrine describes herself as a non-coder, yet she successfully creates and implements AI-driven automation flows for her team.

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Experience
14 Years
Current Role
Head of Service Quality and Back Office
Job Level
Mid-senior
Location
Greater Philadelphia, United States
Personality Overview

How Corrine shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Corrine cares about

AI in CX
Corrine is a vocal advocate for using AI to improve customer experience, noting that "Zendesk AI agents are a game changer" for empowering her team.
Operational Excellence
Her entire career is focused on transforming "chaos into clarity" through process streamlining, efficiency improvements, and a Lean Six Sigma Black Belt certification.
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Career

Work history

3-2026
Head of Service Quality and Back Office
Best Egg
12-2024 - 3-2026
Sr Director, Service QA and Backoffice
Best Egg
8-2021 - 12-2024
Director of Specialty and Back Office Operations
Best Egg
3-2017 - 1-2020
Assistant Vice President Operations
Barclaycard
12-2012 - 3-2017
Management and Support Services Team Manager
Barclaycard
In the press

Media appearances

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Education
2003 - 2005
Early childhood development
University of Delaware
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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