Craig Drost in

Craig Drost

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Senior Technical Support Manager at Introhive
📍 Maugerville, New Brunswick, Canada

Craig Drost is an experienced technical support leader who has progressed through several roles at Introhive, culminating in his position as Senior Technical Support Manager. His background is strengthened by experience as a Senior Support Engineer at Salesforce and certifications as a Salesforce Marketing Cloud Email and Social Specialist.

After a significant tenure at Introhive, he is currently seeking a new role and is open to new opportunities.

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Experience
21 Years
Current Role
Senior Technical Support Manager
Job Level
Middle
Location
Maugerville, New Brunswick, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Craig cares about

Technical Support Management
His career demonstrates a clear trajectory from support analyst and team lead to senior manager within the technical support field.
Salesforce Ecosystem
He holds two Salesforce Marketing Cloud certifications and previously worked as a Tier 3 Senior Support Engineer at Salesforce.
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Career

Work history

4-2024
Senior Technical Support Manager
Introhive
4-2023 - 4-2024
Technical Support Manager
Introhive
9-2021 - 3-2023
Support Team Lead
Introhive
11-2020 - 9-2021
Senior Support Analyst
Introhive
2-2018 - 10-2020
Senior Support Engineer (Tier 3)
Salesforce
In the press

Media appearances

Customer Success and Support - Introhive - The Org. Featured in The Org
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Education
2004 - 2009
Bachelor of Arts (B.A.)
University of New Brunswick
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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