Cristian Romero Osores in

Cristian Romero Osores

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NDDC Ecommerce Operation & CX Manager at Nike
📍 Chile

Cristian is an experienced E-commerce Operations and CX Manager at Nike, focused on optimizing the end-to-end customer journey. Described by colleagues as a capable leader with solid knowledge, he holds a diploma in Digital Logistics and also teaches omnichannel strategy at the eCommerce Institute.

He is a featured speaker at the "World Class Customer Experience & Retail Strategies 2025" event, discussing the future of retail and customer experience transformation in Latin America.

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Experience
22 Years
Current Role
NDDC Ecommerce Operation & CX Manager
Job Level
Middle
Location
Chile
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Cristian cares about

Customer Experience
A core theme in his career, from leading CX teams at Ecomsur to his current role at Nike focusing on the end-to-end customer journey.
E-commerce Operations
Manages the entire operational process for Nike. cl, with a deep focus on efficiency, digital logistics, and ensuring a seamless online service.
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Career

Work history

8-2022
NDDC Ecommerce Operation & CX Manager
Nike
6-2024
Profesor
eCommerce Institute
1-2020 - 8-2022
Ecommerce Customer Experience Manager Latam
Ecomsur
12-2018 - 8-2022
Head Of Customer Experience
Ecomsur
4-2016 - 12-2018
Chief of Customer Service & User Experience
Yapo.cl SpA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2019
Diplomado Experiencia de Cliente
Universidad Adolfo Ibáñez
3-2022 - 3-2023
Diplomatura
Universidad Adolfo Ibáñez
2-2023
Diplomatura
Universidad de los Andes (CL)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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