Cristian Romero Osores in

Cristian Romero Osores

Sharpshooter · DISC type CD
NDDC Ecommerce Operation & CX Manager at Nike
📍 Chile

Cristian is an experienced E-commerce Operations and CX Manager at Nike, focused on optimizing the end-to-end customer journey. Described by colleagues as a capable leader with solid knowledge, he holds a diploma in Digital Logistics and also teaches omnichannel strategy at the eCommerce Institute.

He is a featured speaker at the "World Class Customer Experience & Retail Strategies 2025" event, discussing the future of retail and customer experience transformation in Latin America.

Read the full overview →
Experience
22 Years
Current Role
NDDC Ecommerce Operation & CX Manager
Job Level
Middle
Location
Chile
Personality Overview

How Cristian shows up

Precise But Practical
Thorough Evaluator
Rigorous & Demanding

They are less concerned about the product and more about its potential impact. They respond well to strong and respectful communication. They put a lot of effort into ensuring personal success.

Priorities

Topics Cristian cares about

Customer Experience
A core theme in his career, from leading CX teams at Ecomsur to his current role at Nike focusing on the end-to-end customer journey.
E-commerce Operations
Manages the entire operational process for Nike. cl, with a deep focus on efficiency, digital logistics, and ensuring a seamless online service.
+5 more topics Login to view topics
Career

Work history

8-2022
NDDC Ecommerce Operation & CX Manager
Nike
6-2024
Profesor
eCommerce Institute
1-2020 - 8-2022
Ecommerce Customer Experience Manager Latam
Ecomsur
12-2018 - 8-2022
Head Of Customer Experience
Ecomsur
4-2016 - 12-2018
Chief of Customer Service & User Experience
Yapo.cl SpA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2019
Diplomado Experiencia de Cliente
Universidad Adolfo Ibáñez
3-2022 - 3-2023
Diplomatura
Universidad Adolfo Ibáñez
2-2023
Diplomatura
Universidad de los Andes (CL)
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Nike Employees

Explore more public profiles from related professionals.

KP
Kelly Painter
Senior Manager, Product Development Global Apparel NSA
Nike
JS
Jacob Stewart
Color Developer
Nike
 Jessica Woods
Jessica Woods
Run Coach
Nike
 Bethany Gumper
Bethany Gumper
North America Director, Employee Communications & Experiences, Nike
Nike

More profiles

Discover additional public profiles from our index.

Shirley Francis
Shirley Francis
Recruiting Analyst
Globant
 Brenda Belmares
Brenda Belmares
Marketing & Communications Consultant
Bren Belmares Consulting
MF
Marisol Fagua
asistente operaciones internacionales
Hoteles decameron colombia s.a
 Nik Wilimitis
Nik Wilimitis
AVP Strategic Planning & Initiatives
City National Bank
Unlock the full playbookSee exactly how to sell to Cristian. Free, 10 seconds.