Crystal Martinez

Enthusiast
DISC Type : i

Director of Programs at Mediation Center of Los Angeles

Rancho Cucamonga, California, United States

Overview

Crystal Martinez is the Director of Programs for the Mediation Center of Los Angeles, a non-profit focused on expanding community access to justice. She has over 15 years of office experience and specializes in office management, adapting to challenges, and fostering productivity through new policies and procedures.

She has a strong background in legal administration, having previously served as a paralegal and executive administrator for multiple law groups, where she was responsible for daily operations and client communications.

Crystal recently announced a major partnership between her organization and the CALIFORNIA ASSOCIATION OF REALTORS® to provide affordable arbitration services.

Personality Overview

Optimistic

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Access to Justice
Her non-profit's mission is to provide affordable, high-quality mediation services to make dispute resolution more accessible to the community.
Non-Profit Operations
She specializes in "wearing multiple hats" within her non-profit, creating procedures and policies that foster productivity, innovation, and collaboration.
Strategic Partnerships
She recently announced a significant partnership with the CALIFORNIA ASSOCIATION OF REALTORS® to expand her organization's arbitration services across the state.

Media Appearances

Crystal Martinez - MCLA - Mediation Center of Los Angeles. Featured in MCLA Referral (referral-mcla.org)

See Now

Work History

7-2023
Director of Programs at Mediation Center of Los Angeles
9-2021
Convening Manager at Let's Settle Now
1-2019
Executive Administrator at The Bennett Root Group, LLC
1-2019
Executive Administrator & Paralegal at Nano Law Group
8-2017 - 1-2019
Executive Assistant at QUALITY COACHWORKS

Education

2004 - 2005
Education details unavailable from University of La Verne

More Information

Social Presence :

Prographics :

Exp : 19 Location : Rancho Cucamonga, California, United States Job Level : Mid-senior Designation : Director of Programs at Mediation Center of Los Angeles
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Insights For Selling To Crystal

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Crystal is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Crystal

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Crystal move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Crystal take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Crystal

Personality Compatibility


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