Curtis Kopf

Commander
DISC Type : D

Group Vice President, Global Customer Experience at Insulet Corporation

Seattle, Washington, United States

Overview

Curtis Kopf is the Group Vice President of Global Customer Experience at Insulet, with a history of pioneering digital and customer transformations at major brands like REI, Amazon, and Microsoft. Educated at Brown University and Johns Hopkins, people describe him as a "visionary" and "goal-oriented" leader who champions a "customer first" approach.

Outside of work, Curtis is passionate about community service, serving on boards for SOUND Behavioral Health and Big Brothers Big Sisters of America. He and his wife are involved with supporting women cancer survivors through Team Survivor Northwest and share a passion for mountain climbing.

Interesting fact: While at Alaska Airlines, his team built an award-winning mobile app named the best travel app in America by Fortune in 2015.

Personality Overview

Decisive

Very Quick

Strong-Willed

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Customer Experience
His entire career is built on leading customer experience and digital transformation for major brands like REI, Amazon, and now Insulet, a medical device company.
Digital Innovation
He has a track record of building industry-leading digital platforms, including award-winning mobile apps at Alaska Airlines and achieving a "Genius" ranking from Gartner at REI.
Mental Health Advocacy
He recently joined the board of SOUND Behavioral Health to support its mission of providing mental health and substance use recovery services in King County.

Media Appearances

Curtis has no verified media appearances

Work History

11-2023
Group Vice President, Global Customer Experience at Insulet Corporation
1-2022
Public Company Board Member, Nomination & Governance Committee Chair at Nature's Sunshine, Public Health & Wellness Company
2-2021 - 11-2023
Chief Experience Officer (Interim Chief People Officer, July '22 - April '23) at REI
9-2018 - 2-2021
Senior Vice President, Chief Digital Officer at REI
5-2015 - 9-2018
Senior Vice President, Customer and Digital Experience at Premera Blue Cross

Education

1991 - 1993
MA from The Johns Hopkins University
1983 - 1987
Bachelors from Brown University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Seattle, Washington, United States Job Level : Senior Designation : Group Vice President, Global Customer Experience at Insulet Corporation
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Insights For Selling To Curtis

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Curtis is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Curtis

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Curtis move?

  • If convinced, they can reach decisions quite fast.
  • Can Curtis take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Curtis

Personality Compatibility


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