Cynthia Lopes

Inquirer
DISC Type : cd

Customer Experience Coordinator - IM & Medgas - Cluster LATAM at Air Liquide

São Paulo, São Paulo, Brazil

Overview

Cynthia Lopes is the Customer Experience Coordinator for Air Liquides LATAM cluster, leveraging 20 years of experience in the chemical industry. She specializes in continuous improvement and customer satisfaction, holding a White Belt Lean Six Sigma certification to enhance operational excellence.

Cynthia is passionate about professional development, with a particular focus on emotional intelligence. She has pursued certifications and courses on the subject, indicating an interest in applying these skills to strengthen customer relationships and team dynamics.

She is a vocal advocate for her company, frequently sharing her pride in Air Liquides brand, safety, and culture on professional platforms.

Personality Overview

Hard To Convince

Demanding

Upfront

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience (CX)
Her role is dedicated to enhancing the customer journey. She recently led strategic CX alignment initiatives during a visit to Air Liquide's unit in Paraguay.
Continuous Improvement
Holds a White Belt in Lean Six Sigma and uses hashtags like #MelhoriaContinua, showing a focus on optimizing processes to drive better results.
Client-Supplier Integration
Participated in a workshop with a major client, Vale, emphasizing the fundamental importance of deep collaboration between supplier and customer.

Media Appearances

Cynthia has no verified media appearances

Work History

9-2024
Customer Experience Coordinator - IM & Medgas - Cluster LATAM at Air Liquide
1-2021 - 1-2025
Customer Experience coordinator - CX at Air Liquide
11-2019 - 1-2021
Gerente de Customer Service at Air Liquide

Education

2019 - 2019
Certificado White Belt Lean Six Sigma from Brains Desenvolvimento Profissional
2007 - 2009
Gestão de Negocios from Fundação Dom Cabral

More Information

Social Presence :

Prographics :

Exp : 6 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Customer Experience Coordinator - IM & Medgas - Cluster LATAM at Air Liquide
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Insights For Selling To Cynthia

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid long winding pitches, stay objective
  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cynthia is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Cynthia

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Cynthia move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Cynthia take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Cynthia

Personality Compatibility


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