Cynthia Lopes in

Cynthia Lopes

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Customer Experience Coordinator - IM & Medgas - Cluster LATAM at Air Liquide
📍 São Paulo, São Paulo, Brazil

Cynthia Lopes is the Customer Experience Coordinator for Air Liquides LATAM cluster, leveraging 20 years of experience in the chemical industry. She specializes in continuous improvement and customer satisfaction, holding a White Belt Lean Six Sigma certification to enhance operational excellence.

Cynthia is passionate about professional development, with a particular focus on emotional intelligence. She has pursued certifications and courses on the subject, indicating an interest in applying these skills to strengthen customer relationships and team dynamics.

She is a vocal advocate for her company, frequently sharing her pride in Air Liquides brand, safety, and culture on professional platforms.

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Experience
6 Years
Current Role
Customer Experience Coordinator - IM & Medgas - Cluster LATAM
Job Level
Junior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cynthia cares about

Customer Experience (CX)
Her role is dedicated to enhancing the customer journey. She recently led strategic CX alignment initiatives during a visit to Air Liquide's unit in Paraguay.
Continuous Improvement
Holds a White Belt in Lean Six Sigma and uses hashtags like #MelhoriaContinua, showing a focus on optimizing processes to drive better results.
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Career

Work history

9-2024
Customer Experience Coordinator - IM & Medgas - Cluster LATAM
Air Liquide
1-2021 - 1-2025
Customer Experience coordinator - CX
Air Liquide
11-2019 - 1-2021
Gerente de Customer Service
Air Liquide
In the press

Media appearances

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Education
2019 - 2019
Certificado White Belt Lean Six Sigma
Brains Desenvolvimento Profissional
2007 - 2009
Gestão de Negocios
Fundação Dom Cabral
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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