Dan Grawe

Collaborator
DISC Type : is

VP Member Experience Optimization at Fox Communities Credit Union

Cedar Rapids, Iowa, United States

Overview

Dan is a results-driven people leader specializing in financial services operations. As VP of Member Experience Optimization at Fox Communities Credit Union, he leverages a background in large-scale transformation, change management, and technology to enhance customer success. He holds a degree in Psychology from Wartburg College.

Outside of his professional life, Dan emphasizes a "work hard and play hard" philosophy, valuing the importance of enjoying the moment. He is passionate about finding the right cultural fit in a workplace and appreciates being in a role where he can make a tangible impact.

Unique fact: After being part of a layoff, he openly shared his journey and the emotional "roller coaster" of finding his next great opportunity.

Personality Overview

Appreciative

Example Driven

Consensus Builder

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Member Experience
His entire career and current role as VP of Member Experience Optimization are centered around improving the customer journey and driving success through service.
Leadership & Culture
He frequently posts about the importance of trust, transparency, and courageous conversations in creating a positive and effective work culture for his teams.
Operational Transformation
He has a proven track record of leading complex, multi-million dollar transformation projects, including service model revamps and implementing new technology like AI and voice biometrics.

Media Appearances

Dan has no verified media appearances

Work History

9-2025
VP Member Experience Optimization at Fox Communities Credit Union
7-2024 - 9-2025
Sr Director Business Planning at Transamerica
10-2022 - 7-2024
Director Business Transformation at Transamerica
Platform Director at Tata Consultancy Services
Director of Customer Service at Transamerica

Education

PSYCHOLOGY from Wartburg College

More Information

Social Presence :

Prographics :

Exp : 3 Location : Cedar Rapids, Iowa, United States Job Level : Senior Designation : VP Member Experience Optimization at Fox Communities Credit Union
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Insights For Selling To Dan

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • When asking them questions, sound relatable and informal
  • Take time to make them feel comfortable before getting to the main pitch

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t get into excessive details unless prompted
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dan is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Dan

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Dan move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Dan take some risk or not?

  • It is unlikely that they will take many risks.

You And Dan

Personality Compatibility


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