Dana Harrington in

Dana Harrington

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Vice President Portfolio Operations + Customer Experience at Marriott International
📍 Charlotte Metro, United States

Dana Harrington is the Vice President of Portfolio Operations and Customer Experience at Marriott International, where she has built an extensive career in hospitality management. Her expertise spans operational excellence, new property openings, and brand leadership. She holds a Bachelor of Science from the University of Southern Maine.

Outside of her direct role, Dana shows a keen interest in major consumer brands known for their strong customer engagement, such as The Walt Disney Company and Starbucks. She is passionate about creating exceptional and memorable guest experiences, a theme that connects her professional and personal interests.

She has been involved in projects from conception to completion, working on some for over four years before seeing them come to life.

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Experience
36 Years
Current Role
Vice President Portfolio Operations + Customer Experience
Job Level
Senior
Location
Charlotte Metro, United States
Personality Overview

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Priorities

Topics Dana cares about

Strategic Partnerships
Her current role focuses on supporting the strategic licensing agreement between Marriott International and MGM Resorts International.
Guest Experience
A core part of her current title and a consistent focus throughout her career, from rooms operations to brand-wide leadership.
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Career

Work history

2-2024
Vice President Portfolio Operations + Customer Experience
Marriott International
12-2014 - 2-2024
Area Director Of Operations, Gaylord Brand
Marriott International
1-2014 - 12-2014
Director of Rooms
Marriott International
3-2013 - 12-2014
Director of Operational Excellence
Marriott International
6-2004 - 3-2013
Senior Director of Openings, Acquisitions & Divestitures
Marriott International
In the press

Media appearances

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Education
BS
University of Southern Maine
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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