Danielle DeFazio

Trailblazer
DISC Type : ID

Customer Success Manager at New Level Work

Santa Ana, California, United States

Overview

Danielle is a customer success and account management leader with a background in sales, focusing on the entire customer lifecycle from adoption to renewal. She excels at connecting product value to business goals. Colleagues describe her as a dedicated, empathetic, and positive leader who fosters supportive and collaborative teams.

Danielle values transparency and authenticity, openly sharing her career reflections with her network. She has a strong sense of humor and prioritizes building genuine connections with both customers and colleagues. She is driven by creating positive work environments where people feel safe to contribute their ideas.

While navigating a recent job search, she humorously posted that she was "entertaining offers for a Sugar Daddy. Hybrid, Entry Level, Immediate Start. "

Personality Overview

Friendly But Fast

Achievement-Oriented

Values Relationships

They are more likely to accept new and exciting technologies.  A combination of speed and relationship gets the best response from them. They will fight for you if they come to believe in you.

Topics They Care About

Customer Value
Her career focus is helping customers achieve outcomes by connecting business goals to product value and ensuring expectations become results.
Empathetic Leadership
Described by colleagues as a leader who works with "empathy, grace, and kindness, " she values fostering supportive and people-centric team environments.
Career Transparency
She openly posts about the challenges and reflections from her job search, aiming to stay hopeful and authentic in a tough market.

Media Appearances

Danielle has no verified media appearances

Work History

7-2025 - 8-2025
Customer Success Manager at New Level Work
8-2023 - 7-2025
Sr. Manager of Customer Success Team at Quartz Network
5-2023 - 8-2023
Manager of Customer Success at Quartz Network
8-2022 - 8-2023
Customer Success Manager - (Information Technology) at Quartz Network
11-2021 - 6-2022
Senior Sales Account Executive/ CS at SureCo Healthcare + Technology

Education

Danielle has no verified education history

More Information

Social Presence :

Prographics :

Exp : 8 Location : Santa Ana, California, United States Job Level : N/A Designation : Customer Success Manager at New Level Work
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Insights For Selling To Danielle

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Talk about yourself and some of your achievements at the start of the conversation
  • Address your competition clearly and confidently

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danielle is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Danielle

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Danielle move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Danielle take some risk or not?

  • If necessary, they will be ready to take risks.

You And Danielle

Personality Compatibility


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