Darren Lloyd in

Darren Lloyd

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Senior Product Support Manager (UK) at Mitel Networks
📍 Greater Newport Area, United Kingdom

Darren Lloyd is a Senior Product Support Manager at Mitel, leading a diverse, geographically dispersed team supporting the EMEA region. He specializes in IP Call Managers, Collaboration, and CloudLink technologies, operating within ITIL and ISO frameworks. He holds certifications in ITIL 4 and Agile methodologies.

Colleagues and partners describe him as a passionate, customer-focused, and reliable manager who excels as a great mentor and an excellent team player.

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Experience
38 Years
Current Role
Senior Product Support Manager (UK)
Job Level
Middle
Location
Greater Newport Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Darren cares about

ITIL Service Management
He recently completed multiple ITIL 4 certifications and actively shares his achievements in this area, indicating a strong focus on service management best practices.
Agile Methodologies
Recently obtained certifications in Agile Foundations and Embracing an Agile Mindset, showing an interest in applying agile principles to his work and team.
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Career

Work history

11-2015
Senior Product Support Manager (UK)
Mitel Networks
9-1987 - 11-2015
Engineering Lead
Mitel Networks
In the press

Media appearances

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Education
2016 - 2018
Diploma in Leadership and Management Level 5
Acorn
2013 - 2015
BTEC and NVQ Level 4 in Management
Acorn
1990 - 1992
Electronic Engineering
Allt-Yr-Yn
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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