Darv Andersen, MBA

Critic
DISC Type : C

Director of Exceptional Patient Experience at University of Utah Health Hospitals and Clinics

South Jordan, Utah, United States

Overview

Darv Andersen is a healthcare leader focused on optimizing the patient journey at University of Utah Health. With an MBA and a Lean Six Sigma Green Belt, he excels in process improvement, evidenced by once lifting a clinics patient satisfaction from the 10th to the 90th percentile.

He follows developments at other leading academic institutions, showing a particular interest in Vanderbilt University and its medical center, indicating a broader passion for advancements in the healthcare landscape.

Unique fact: He began his career in hospitality, managing VIP services for the MGM Grand casino before transitioning his expertise to healthcare.

Personality Overview

Objective Thinker

Critic

ROI Driven

They are quite likely to negotiate on pricing or other key terms.  They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.

Topics They Care About

Patient Experience
His entire career at University of Utah Health is dedicated to this, with a track record of dramatically improving patient satisfaction scores.
Healthcare Operations
Managed a large pediatric clinic, overseeing a $1M+ budget, 30 physicians, and all operational aspects to improve visits and financials by over 15%.
Process Improvement
Holds a Lean Six Sigma Green Belt and has a background as a Process Improvement Coordinator, focusing on quality projects for physicians.

Media Appearances

Darv has no verified media appearances

Work History

3-2012
Director of Exceptional Patient Experience at University of Utah Health Hospitals and Clinics
3-2009 - 2-2012
Clinic Manager - University Pediatric Clinic at University of Utah Health Hospitals and Clinics
9-2003 - 2-2009
Process Improvement Coordinator at University of Utah Medical Group
12-1991 - 8-2001
Lead VIP Specialist at MGM Grand

Education

1999 - 2003
MBA from UNLV Lee Business School
1995 - 1999
Health Care Administration from University of Nevada-Las Vegas

More Information

Social Presence :

Prographics :

Exp : 31 Location : South Jordan, Utah, United States Job Level : Mid-senior Designation : Director of Exceptional Patient Experience at University of Utah Health Hospitals and Clinics
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Insights For Selling To Darv

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Tell them what ROI they can expect

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Darv is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Darv

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Darv move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Darv take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Darv

Personality Compatibility


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