Director of Exceptional Patient Experience at University of Utah Health Hospitals and Clinics
📍 South Jordan, Utah, United States
Darv Andersen is a healthcare leader focused on optimizing the patient journey at University of Utah Health. With an MBA and a Lean Six Sigma Green Belt, he excels in process improvement, evidenced by once lifting a clinics patient satisfaction from the 10th to the 90th percentile.
He follows developments at other leading academic institutions, showing a particular interest in Vanderbilt University and its medical center, indicating a broader passion for advancements in the healthcare landscape.
Unique fact: He began his career in hospitality, managing VIP services for the MGM Grand casino before transitioning his expertise to healthcare.
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Experience
31 Years
Current Role
Director of Exceptional Patient Experience
Job Level
Mid-senior
Location
South Jordan, Utah, United States
Personality Overview
How Darv shows up
Objective Thinker
Critic
ROI Driven
They are quite likely to negotiate on pricing or other key terms. They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.
Priorities
Topics Darv cares about
Patient Experience
His entire career at University of Utah Health is dedicated to this, with a track record of dramatically improving patient satisfaction scores.
Healthcare Operations
Managed a large pediatric clinic, overseeing a $1M+ budget, 30 physicians, and all operational aspects to improve visits and financials by over 15%.
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Career
Work history
3-2012
Director of Exceptional Patient Experience
University of Utah Health Hospitals and Clinics
3-2009 - 2-2012
Clinic Manager - University Pediatric Clinic
University of Utah Health Hospitals and Clinics
9-2003 - 2-2009
Process Improvement Coordinator
University of Utah Medical Group
12-1991 - 8-2001
Lead VIP Specialist
MGM Grand
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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