Dave Joyce

Judge
DISC Type : Dc

APAC Principal Customer Engineering Manager at ITRS Group

Melbourne, Victoria, Australia

Overview

Dave Joyce is a senior customer engineering manager in the APAC region for ITRS Group, where he specializes in driving customer outcomes and supporting revenue growth. With extensive experience at firms like ICE and Bloomberg, he possesses deep expertise in pre-sales, technology delivery, and operational resilience for the financial services industry. He holds a BA from the University of Auckland.

His international experience includes a scholarship to study in Fukuoka, Japan, suggesting an early interest in different cultures. Professionally, his interests align with major technology and financial institutions such as Intel and JPMorgan Chase, reflecting his career focus.

Unique fact: Dave was a scholarship student at Fukuoka Daiichi High School in Japan.

Personality Overview

Objective Thinker

Demanding

Features Driven

They take a lot of pride in personal achievements.  They respond well to strong and respectful communication. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

IT Operational Resilience
He participated in an expert roundtable on "Resilience in Payments" and works for ITRS Group, a leader in IT monitoring and observability for financial services.
FinTech Solutions
His career includes senior technical and pre-sales roles at key financial technology companies like ITRS Group, ICE, and Bloomberg LP.
Customer Engineering
His current role as APAC Principal Customer Engineering Manager highlights his focus on delivering technical solutions and value in a pre-sales context.

Media Appearances

Dave has no verified media appearances

Work History

11-2022
APAC Principal Customer Engineering Manager at ITRS Group
9-2021 - 11-2022
Senior Pre-Sales Consultant at ICE
11-2018 - 8-2021
Asia/Pacific Head of Technical Account Management at Bloomberg LP
5-2017 - 11-2018
Technical Account Manager at Bloomberg LP
6-2016 - 5-2017
NZ IT Manager at Bauer Media

Education

1996 - 1999
BA from University of Auckland
1995 - 1996
Scholarship from Fukuoka Daiichi High School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Melbourne, Victoria, Australia Job Level : N/A Designation : APAC Principal Customer Engineering Manager at ITRS Group
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Insights For Selling To Dave

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not spend too much time focusing on product tech or features
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dave is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Dave

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Dave move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Dave take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Dave

Personality Compatibility


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