David is a data-first decision-making leader with over 20 years of experience in data, software, and consulting, currently serving as the Head of Customer Insight at South East Water UK. He previously scaled global teams as VP of Professional Services at Tivian, focusing on turning complex data into actionable insights. Colleagues describe him as an empathetic, specialist, and skilled leader.
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Experience
19 Years
Current Role
Head of Customer Insight
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview
How David shows up
Features Driven
Demanding
Quality Focused
They prefer to be the ones controlling the conversation or defining the terms. They respond well to strong and respectful communication. More than the product, they care about the impact of the product.
Priorities
Topics David cares about
Customer Insight
Currently leads the customer insight and engagement strategy at South East Water UK, ensuring the customer's voice shapes every organizational decision.
Data-Driven Decisions
His career focuses on transforming complex data into clear intelligence using dashboards and analytics, enabling leaders to make evidence-based decisions with confidence.
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Career
Work history
10-2025
Head of Customer Insight
South East Water UK
1-2025
Founder
Analytical Insight
1-2023 - 1-2025
VP Global Professional Services
Tivian
7-2022 - 1-2023
Global Head of Consultancy
Tivian
2-2022 - 6-2022
Director of Business Intelligence
Tivian
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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