David M.

Collaborator
DISC Type : is

Senior IT Manager at Markel International

Greater Swansea Area, United Kingdom

Overview

David is a Senior IT Manager at Markel International with over 20 years of experience leading global service delivery and enterprise platforms. He specializes in the ServiceNow platform, managing ITSM, ITOM, and HRSD services to enable business transformation. He is a ServiceNow Certified System Administrator and holds an ITIL v4 certification.



As the Process Owner for Configuration Management, he holds full accountability for the companys CMDB strategy and governance.

Personality Overview

Good Listener

Appreciative

Consensus Builder

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

ServiceNow Platform
Leads the enterprise strategy, governance, and delivery of the ServiceNow platform across ITSM, ITOM, and HRSD to achieve measurable business outcomes.
IT Service Management
With over 20 years of experience and ITIL v4 certification, he is responsible for core processes including Major Incident, Problem, and Change Management.
Global Team Leadership
Manages geographically distributed onshore and offshore teams, focusing on building a high-performance culture based on collaboration and continuous improvement.

Media Appearances

David has no verified media appearances

Work History

3-2026
Senior IT Manager at Markel International
5-2023 - 3-2026
IT Manager - ServiceNow at Markel International
3-2018 - 5-2023
IT Manager at Markel International
8-2004 - 12-2004
Accounts Assistant at Alan Blunden & Company Ltd

Education

1995 - 2002
Education details unavailable from Greensward College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Swansea Area, United Kingdom Job Level : Middle Designation : Senior IT Manager at Markel International
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • Take time to make them feel comfortable before getting to the main pitch
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from David

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can David take some risk or not?

  • It is unlikely that they will take many risks.

You And David

Personality Compatibility


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