David McCormick in

David McCormick

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Senior Vice President Operations at TLCx
📍 Las Cruces, New Mexico, United States

David McCormick is a Senior Operations Executive at TLCx, specializing in large-scale contact center and customer experience operations. With a background that includes leadership roles at eBay, he is an MBA-prepared leader, a certified Six Sigma Black Belt, and a Project Management Professional, focusing on aligning people, process, and technology to drive performance.

Based on his education at the University of Florida and the University of Tennessee, Knoxville, David likely follows collegiate sports and may be a fan of the Florida Gators and Tennessee Volunteers.

He is a certified Six Sigma Black Belt, demonstrating a deep commitment to process improvement and operational excellence.

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Experience
28 Years
Current Role
Senior Vice President Operations
Job Level
Leadership
Location
Las Cruces, New Mexico, United States
Personality Overview

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Decision Approach
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Priorities

Topics David cares about

Remote Team Performance
He believes a strong Work-At-Home model is critical for enabling performance, engagement, and consistency at scale for contact center operations.
AI in Operations
Views AI as a key tool to support remote teams with smarter coaching and real-time insights to enhance customer experience.
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Career

Work history

8-2018
Senior Vice President Operations
TLCx
6-2009 - 8-2018
Director of Operations
eBay
5-2005 - 6-2009
Project Manager
Sitel Group
9-1997 - 5-2005
Operations Manager
Shop At Home Network
In the press

Media appearances

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Education
Master of Business Administration - MBA
University of Tennessee, Knoxville
Bachelor of Business Administration - BBA
University of Florida
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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