David Owen, CDH-L

Questioner
DISC Type : c

IS Manager Service Management at Baptist Health

Metro Jacksonville, United States

Overview

David is the Manager of IS Service Management at Baptist Health in Jacksonville, where he leads teams overseeing ServiceNow, Epic Release management, and key ITIL processes. A Certified Digital Health Leader with a background in network engineering at Cisco, he possesses a unique blend of technical expertise and healthcare IT leadership.

Demonstrating significant personal drive, David recently completed his bachelors degree from Southern New Hampshire University while working full-time and is now pursuing an MBA. His career showcases a successful transition from network engineering and mortgage processing into a leadership role in the demanding healthcare sector, highlighting his adaptability.

Unique Fact: David holds a CCNA Security certification, underscoring a deep technical foundation that supports his current management responsibilities.

Personality Overview

Systematic

Value Seeker

Not Easily Convinced

They prefer to fully evaluate every situation.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Healthcare IT Operations
Manages critical service areas for Baptist Health, including Epic Release management, Major Incident, and Change Coordination.
ServiceNow Platform
He is a ServiceNow Certified System Administrator, and his teams manage the development and administration of the platform.
Digital Health Innovation
Recently became a Certified Digital Health Leader (CDH-L), indicating a focus on advancing technology within the healthcare industry.

Media Appearances

David has no verified media appearances

Work History

7-2022
IS Manager Service Management at Baptist Health
11-2021 - 9-2022
Team Lead at Baptist Health
3-2019 - 4-2022
Network Engineer at Cisco
4-2017 - 1-2019
HR Assistant at InMotion Entertainment Group, LLC

Education

5-2023 - 5-2024
Bachelor of Arts - BA from Southern New Hampshire University
2017 - 2018
Education details unavailable from Florida State College at Jacksonville

More Information

Social Presence :

Prographics :

Exp : 8 Location : Metro Jacksonville, United States Job Level : Middle Designation : IS Manager Service Management at Baptist Health
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from David

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can David take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And David

Personality Compatibility


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