David Skrabut

Go-getter
DISC Type : d

VP, UX Operations Manager at Citizens

Raleigh-Durham-Chapel Hill Area, United States

Overview

David is a seasoned operations and product professional with over 13 years of experience in FinTech. He recently joined Revenue Solutions, Inc. as an Operations Site Lead Manager, previously serving as VP of UX Operations at Citizens. He is a certified Professional Scrum Master and has completed training in Transact-SQL.

Outside of his professional roles, David is a reflective and persistent individual, having openly shared his journey and learnings from a recent 15-month job search. He is passionate about fostering team success through trust, feedback, and accountability, viewing himself as a cultivator of positive workplace culture.

Unique fact: He sometimes uses the name "Alex" in professional recruiting searches to stand out.

Personality Overview

Self-Confident

Challenger

Fast-Paced

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

UX Operations
As a former VP, he organized and streamlined operations for a 90-person enterprise CX/UX team, enhancing visibility and iterating on processes.
Agile Methodologies
He is a certified Scrum Master and experienced Product Owner who has coached teams on agile principles to improve engagement and product delivery.
Cultivating Team Culture
He is passionate about creating trust-fueled, feedback-forward, and accountability-anchored teams, describing himself as a "Culture Cultivator. "

Media Appearances

David has no verified media appearances

Work History

8-2021 - 12-2023
VP, UX Operations Manager at Citizens
12-2019 - 8-2021
Scrum Master at Amica Insurance
10-2016 - 12-2019
Product Owner at Citizens Bank
12-2019
Executive Administrative Assistant at Citizens Bank
4-2014 - 6-2015
Office of the Chairman-Advocate at Citizens Bank

Education

2006 - 2009
Marketing from Johnson & Wales University
2002 - 2006
Education details unavailable from Tolland High School

More Information

Social Presence :

Prographics :

Exp : 8 Location : Raleigh-Durham-Chapel Hill Area, United States Job Level : N/A Designation : VP, UX Operations Manager at Citizens
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from David

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will David move?

  • Their decision making speed is somewhere in the middle.
  • Can David take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And David

Personality Compatibility


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