David Sudbey in

David Sudbey

Pioneer · DISC type sdi
Chief Customer Officer at Dialpad
📍 Boston, Massachusetts, United States

David Sudbey is the Chief Customer Officer at Dialpad, bringing over three decades of leadership experience in technology and customer experience. An alumnus of Harvard Business Schools General Management Program, he specializes in leveraging AI and unified communications to enhance customer-centric operations.

Outside of his executive role, David is passionate about mentorship and social impact. He serves on the Board of Advisors for Flare Education, a non-profit focused on tackling generational poverty through high school workforce development, demonstrating a commitment to creating future opportunities.

He is a co-inventor on a patent for a system and method designed to manage customer feedback.

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Experience
38 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Boston, Massachusetts, United States
Personality Overview

How David shows up

Dynamic But Sincere
Friendly But Fast
Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Priorities

Topics David cares about

AI in CX
As CCO of Dialpad, an AI-powered communications company, he frequently discusses using AI to resolve customer issues and improve agent experiences.
Workforce Development
He is an active advisor for Flare Education, an organization that helps high school students prepare for the workforce by building skills and social capital.
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Career

Work history

1-2025
Chief Customer Officer
Dialpad
7-2024 - 3-2025
Member of the Board of Advisors
Flare Education
6-2024
Limited Partner
The Aligned Fund
6-2022 - 6-2024
Advisor
ASAPP
3-2022 - 10-2022
Advisor
Cogito Corp
In the press

Media appearances

SalesTechStar Interview with David Sudbey, Chief Customer Officer at Dialpad. Featured in SalesTechStar
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Dialpad Appoints New CCO. Featured in ChannelVision Magazine
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Education
2005 - 2005
General Management - The General Management Program
Harvard Business School
1983 - 1984
Telecommunications Program
GTE Sylvania Technical Institute (Now Part of Wentworth Institute of Technology) Boston, MA
8-1985
Computer/Data Processing
Northeastern University
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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