David Wilson

Captain
DISC Type : DS

SVP | Sr. Director, Digital Workplace Technology at First Citizens Bank

Scottsdale, Arizona, United States

Overview

David is a strategic digital workplace leader at First Citizens Bank, focused on integrating technology platforms after acquisitions to enhance user experience and efficiency. His expertise spans digital employee experience, IT risk management, and Agile delivery, supported by certifications in COBIT and ITIL. People who have worked with him describe him as structured, organized, and an excellent leader.

Based on his activities, David seems to have an appreciation for wine and a nostalgic interest in vintage technology and gaming from the 1980s. He enjoys sharing lighthearted content related to classic video game consoles like Intellivision and Atari, reflecting on the time he spent playing them.

He has a fondness for 80s video games and consoles, particularly the sports games on Intellivision.

Personality Overview

Decisive But Calm

Dynamic But Sincere

Long-Term Thinker

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Digital Employee Experience
He emphasizes that establishing, measuring, and responding to DEX signals should be a top priority to turn employee tech satisfaction into a competitive advantage.
IT Risk Management
His role involves continuously evaluating and managing technology risk to support the stability and growth of a Category 3 bank.
Workplace Integration
He is currently leading the integration of digital workplace platforms following multiple acquisitions, focusing on simplification and improving operational efficiency.

Media Appearances

David has no verified media appearances

Work History

3-2023
SVP | Sr. Director, Digital Workplace Technology at First Citizens Bank
5-2017 - 3-2023
Head of Digital Workplace Services at Silicon Valley Bank
Director, IT Service Management & Service Desk at American Express Global Business Travel
Director, Service Desk and Support Center Services at Advocate Health Care
Technology Transformation Change Agent at Sara Lee Corporation

Education

BA from DePaul University
AS from Purdue University Northwest

More Information

Social Presence :

Prographics :

Exp : 8 Location : Scottsdale, Arizona, United States Job Level : Leadership Designation : SVP | Sr. Director, Digital Workplace Technology at First Citizens Bank
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Use phrases like 'your team deserves', 'best in class' etc.
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from David

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can David take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And David

Personality Compatibility


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