Dean Griffin

Collaborator
DISC Type : is

Head of Customer Operations at Lanes Group

Rickmansworth, England, United Kingdom

Overview

Dean is a hands-on leader focused on customer operations and service delivery within the utilities sector. He has progressed internally at Lanes Group, now heading customer operations for the Southern Water contract, where he drives performance across key metrics. His background includes extensive multi-site management in the retail sector with GAME Digital.

Outside of his professional life, Dean has a clear passion for the video game industry, stemming from a long career at GAME Digital and interests in major gaming companies like Sony and Microsoft. He creatively integrates this interest into his work, fostering team engagement through competitive, themed events.

He once organized an epic, realm-themed "Game of Phones" competition to motivate his customer service teams.

Personality Overview

Fair-minded

Consensus Builder

Appreciative

They are more likely to go for proven solutions.  Win-win scenarios can appeal strongly to them. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Experience
His entire career progression at Lanes Group focuses on leading customer-facing teams and improving service metrics for major utility contracts.
Team Leadership
Described as a hands-on leader, he focuses on training effective teams, generating high morale, and coaching performance, moving from manager to department head.
Gamification at Work
Organized a "Game of Phones" competition for his teams, creatively using themes from his personal interests to drive professional engagement and results.

Media Appearances

Dean Griffin - Head Of Customer Operations at Lanes Group | The Org. Featured in The Org

See Now

Work History

4-2025
Head of Customer Operations at Lanes Group
2-2024 - 4-2025
Operations Manager at Lanes Group
9-2022 - 2-2024
Regional Team Manager at Lanes Group
3-2018 - 9-2022
Cluster Manager at GAME Digital
11-2013 - 3-2018
Store Manager at GAME Digital

Education

9-2004 - 5-2008
Education details unavailable from Hillingdon Tuition Centre

More Information

Social Presence :

Prographics :

Exp : 15 Location : Rickmansworth, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Lanes Group
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Insights For Selling To Dean

During A Call Or A Meeting

DO's

  • Show genuine interest in solving their problems
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Show them how they look good by making this decision

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t push them to make decisions very fast, let them take their time
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dean is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Dean

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Dean move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Dean take some risk or not?

  • They probably won’t put a lot at risk.

You And Dean

Personality Compatibility


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