Dean Griffin in

Dean Griffin

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Head of Customer Operations at Lanes Group
📍 Rickmansworth, England, United Kingdom

Dean is a hands-on leader focused on customer operations and service delivery within the utilities sector. He has progressed internally at Lanes Group, now heading customer operations for the Southern Water contract, where he drives performance across key metrics. His background includes extensive multi-site management in the retail sector with GAME Digital.

Outside of his professional life, Dean has a clear passion for the video game industry, stemming from a long career at GAME Digital and interests in major gaming companies like Sony and Microsoft. He creatively integrates this interest into his work, fostering team engagement through competitive, themed events.

He once organized an epic, realm-themed "Game of Phones" competition to motivate his customer service teams.

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Experience
15 Years
Current Role
Head of Customer Operations
Job Level
Mid-senior
Location
Rickmansworth, England, United Kingdom
Personality Overview

How Dean shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Dean cares about

Customer Experience
His entire career progression at Lanes Group focuses on leading customer-facing teams and improving service metrics for major utility contracts.
Team Leadership
Described as a hands-on leader, he focuses on training effective teams, generating high morale, and coaching performance, moving from manager to department head.
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Career

Work history

4-2025
Head of Customer Operations
Lanes Group
2-2024 - 4-2025
Operations Manager
Lanes Group
9-2022 - 2-2024
Regional Team Manager
Lanes Group
3-2018 - 9-2022
Cluster Manager
GAME Digital
11-2013 - 3-2018
Store Manager
GAME Digital
In the press

Media appearances

Dean Griffin - Head Of Customer Operations at Lanes Group | The Org. Featured in The Org
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Education
9-2004 - 5-2008
Education details unavailable
Hillingdon Tuition Centre
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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