Kirsty Coltman

Pioneer
DISC Type : isd

Head of Customer Solution Centre (CSC) Operations at Lanes Group plc

Slough, England, United Kingdom

Overview

Kirsty Coltman is the Head of the Customer Solution Centre (CSC) Operations at Lanes Group plc. Her career progression within the company through roles like Special Projects Delivery Manager demonstrates a strong background in operational management and project execution, culminating in her current leadership position focused on customer solutions.

Personality Overview

Driven But Considerate

Dynamic But Sincere

Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Service
Leads the Customer Solutions Centre and actively celebrates National Customer Service Week, indicating a strong focus on team recognition and service excellence.
Mental Health Advocacy
Passionate about mental health, she has organized fundraisers for Mental Health UK and promoted Samaritans Awareness Day to her network.
Charitable Fundraising
Actively supports and organizes fundraising initiatives, such as bake sales, for charities including the Alzheimer's Society and Mental Health UK.

Media Appearances

Kirsty has no verified media appearances

Work History

6-2023
Head of Customer Solution Centre (CSC) Operations at Lanes Group plc
11-2020 - 6-2023
Special Projects Delivery Manager at Lanes Group plc
4-2019 - 11-2020
Special Projects Operations Manager at Lanes Group plc

Education

Kirsty has no verified education history

More Information

Social Presence :

Prographics :

Exp : 6 Location : Slough, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Solution Centre (CSC) Operations at Lanes Group plc
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Insights For Selling To Kirsty

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kirsty is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Kirsty

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Kirsty move?

  • They are generally fast movers and can take quick decisions
  • Can Kirsty take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Kirsty

Personality Compatibility


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