Deepika Arora

Critic
DISC Type : C

Customer Success Manager at Salesforce

Bengaluru, Karnataka, India

Overview

Deepika is a Customer Success Manager at Salesforce specializing in Commerce Cloud. A Bachelor of Computer Applications graduate and Certified Scrum Master, colleagues describe her as a "result oriented" and "valuable team player" who strives for excellence.

Outside of her tech career, Deepika is a passionate dancer, an interest she highlights prominently. She also enjoys exploring and writing about her travels, having authored articles on food and travel in Turkey.

Unique fact: She has published multiple travel guides, including one focused on the city of Izmir, Turkey.

Personality Overview

Information Seeker

Objective Thinker

Negotiator

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

Commerce AI Agents
Recently demonstrated Commerce Agents at Salesforce's TDX event, showing a passion for how AI can empower the e-commerce space.
Customer Success
As a Customer Success Manager with a certification in the field, she is focused on ensuring clients achieve their desired outcomes with Salesforce products.
Salesforce Ecosystem
Celebrated her six-year anniversary at Salesforce and actively promotes major company events like Dreamforce and TrailheadX, showing deep engagement with the community.

Media Appearances

Deepika has no verified media appearances

Work History

6-2024
Customer Success Manager at Salesforce
11-2022 - 5-2024
Senior Technical Support Engineer at Salesforce
10-2019 - 10-2022
Technical Support Engineer at Salesforce
2-2016 - 4-2018
Email Campaign Manager at Zeta Global
6-2015 - 1-2016
Salesforce Email Marketing Specialist at Wunderman

Education

2011 - 2014
Bachelor of Computer Applications(BCA) from Guru Gobind Singh Indraprastha University
Schooling from Holy Child Auxilium School

More Information

Social Presence :

Prographics :

Exp : 9 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Customer Success Manager at Salesforce
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Insights For Selling To Deepika

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Deepika is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Deepika

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Deepika move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Deepika take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Deepika

Personality Compatibility


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