Louis Fan

Energizer
DISC Type : I

VP of Information Security at PagerDuty

San Francisco, California, United States

Overview

As VP of Information Security at PagerDuty, Louis leverages over 20 years of experience from Microsoft and IBM to lead a 30-person global security team. A graduate of Carnegie Mellon University, he drives compliance and implements Zero Trust architecture across multi-cloud environments.

He was instrumental in designing the US federal cloud security architecture (FedRAMP, FISMA) during his tenure at IBM.

Personality Overview

Believer

Relationship Oriented

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

Zero Trust Architecture
He is currently leading the introduction of a Zero Trust architecture to enhance data protection across multi-cloud environments like AWS and Azure.
Security Compliance
His role involves driving compliance for major frameworks including SOC 2, ISO 27001, and GDPR, building on his past experience with FedRAMP and FISMA.
Unified Risk Management
A key responsibility is establishing a unified risk management framework to consolidate security oversight and strategy on a global scale.

Media Appearances

Louis Fan - VP Of Information Security at PagerDuty. Featured in The Org

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Work History

VP of Information Security at PagerDuty
Chief Information Securit at PagerDuty
Director of Information Security at PagerDuty
Information Security Manager at IBM
Network Security Engineer at Microsoft

Education

Master of Information from Carnegie Mellon University

More Information

Social Presence :

Prographics :

Exp : 1 Location : San Francisco, California, United States Job Level : Senior Designation : VP of Information Security at PagerDuty
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Insights For Selling To Louis

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louis is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Louis

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Louis move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Louis take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Louis

Personality Compatibility


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