Deepthy Nandakumar

Pioneer
DISC Type : sdi

Head of Operations at Nova Benefits

Bengaluru, Karnataka, India

Overview

Deepthy Nandakumar is a seasoned operations leader with over 18 years of experience in FinTech and InsurTech. She specializes in scaling complex operations, managing portfolios exceeding ₹10B, and enhancing customer experience through automation. She is a certified COPC Implementation Leader who has driven significant P&L impact at companies like Nova Benefits and Digit Insurance.

Colleagues describe her as an inspiring and amazing professional with top-notch business acumen. Her leadership style is noted as being calm and assertive, with an unwavering focus on execution. She is seen as a valuable asset to any team she is a part of.

She once publicly called out a major company on social media for its poor customer service after becoming a paying customer.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Operational Scaling
Her entire career focuses on building and scaling operations, managing large teams, and turning complexity into efficient, scalable systems.
Customer Experience
A core focus in her roles, where she increased NPS from 60 to 72. Her passion is evident in her social media posts criticizing poor service.
Process Automation
She has a track record of deploying automation like omnichannel platforms and chatbots to deliver significant cost savings and improve efficiency.

Media Appearances

Deepthy has no verified media appearances

Work History

9-2024
Head of Operations at Nova Benefits
11-2021 - 8-2024
Head of Operations-Health claims at Digit Insurance
1-2020 - 10-2021
Head of Projects & Process excellence-Customer Happiness at Digit Insurance
3-2018 - 12-2019
Service delivery Leader-Customer Service at Karvy Digikonnect
3-2012 - 3-2015
Customer Relations Specialist at London Borough of Sutton

Education

Education details unavailable from University of Madras

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Head of Operations at Nova Benefits
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Insights For Selling To Deepthy

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • During followups, use calls or text if needed, they should be fine
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Deepthy is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Deepthy

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Deepthy move?

  • They are generally fast movers and can take quick decisions
  • Can Deepthy take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Deepthy

Personality Compatibility


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