Deepthy Nandakumar in

Deepthy Nandakumar

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Head of Operations at Nova Benefits
📍 Bengaluru, Karnataka, India

Deepthy Nandakumar is a seasoned operations leader with over 18 years of experience in FinTech and InsurTech. She specializes in scaling complex operations, managing portfolios exceeding ₹10B, and enhancing customer experience through automation. She is a certified COPC Implementation Leader who has driven significant P&L impact at companies like Nova Benefits and Digit Insurance.

Colleagues describe her as an inspiring and amazing professional with top-notch business acumen. Her leadership style is noted as being calm and assertive, with an unwavering focus on execution. She is seen as a valuable asset to any team she is a part of.

She once publicly called out a major company on social media for its poor customer service after becoming a paying customer.

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Experience
12 Years
Current Role
Head of Operations
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

How Deepthy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Deepthy cares about

Operational Scaling
Her entire career focuses on building and scaling operations, managing large teams, and turning complexity into efficient, scalable systems.
Customer Experience
A core focus in her roles, where she increased NPS from 60 to 72. Her passion is evident in her social media posts criticizing poor service.
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Career

Work history

9-2024
Head of Operations
Nova Benefits
11-2021 - 8-2024
Head of Operations-Health claims
Digit Insurance
1-2020 - 10-2021
Head of Projects & Process excellence-Customer Happiness
Digit Insurance
3-2018 - 12-2019
Service delivery Leader-Customer Service
Karvy Digikonnect
3-2012 - 3-2015
Customer Relations Specialist
London Borough of Sutton
In the press

Media appearances

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Education
Education details unavailable
University of Madras
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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