Denise Forquera in

Denise Forquera

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Customer Experience Team Leader at Cocos
📍 Buenos Aires, Buenos Aires Province, Argentina

Denise Forquera is the Customer Experience Team Leader at Cocos, where she has progressed from a senior role in quality, process, and reporting. She is focused on leading her team to achieve results while supporting their professional development. Her background includes quality assurance and training at Atento.

Denise is a passionate leader who expresses immense pride and gratitude for her team and her career journey, referring to herself as "the captain." She values emotional fulfillment and meaningful experiences, often sharing her excitement for new challenges and opportunities for growth with her professional network.

Unique fact: Despite her career in customer experience and quality assurance, Denise studied Medicine at the Universidad Nacional de La Matanz.

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Experience
11 Years
Current Role
Customer Experience Team Leader
Job Level
Mid-senior
Location
Buenos Aires, Buenos Aires Province, Argentina
Personality Overview

How Denise shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Denise cares about

CX Leadership
After a recent promotion, she shared that accompanying her team is as important as achieving results, highlighting her people-first leadership style.
Team Development
Considers her leadership role a key opportunity to help her team grow and develop professionally, showing a strong focus on mentorship.
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Career

Work history

9-2025
Customer Experience Team Leader
Cocos
11-2024 - 9-2025
Sr. Quality, Process & Reporting Analyst
Cocos
11-2023 - 11-2024
SSr. Quality, Process & Reporting Analyst
Cocos
10-2019 - 11-2023
Analista Jr Aseguramiento de la calidad y capacitación
Atento en Argentina
7-2017 - 9-2019
Agente de atención telefónica
Atento en Argentina
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Medicina
Universidad Nacional de La Matanza
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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