Dennis W.

Observer
DISC Type : ic

ServiceNow Developer / Administrator at Big Lots Stores

Hilliard, Ohio, United States

Overview

Dennis W. is a ServiceNow Developer and Administrator at Big Lots Stores with a history of roles in the field. An alumnus of The Ohio State University, he is ITIL certified and holds specialized certifications in the ServiceNow platform, focusing on administration, JavaScript, and REST APIs.


Holds a specific certification in ServiceNow Integration Hub, highlighting a proficiency in connecting systems and automating workflows.

Personality Overview

Assertive

Curious

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

ServiceNow Platform
His career is dedicated to ServiceNow development and administration, with specific courses in scripting and service portals.
IT Service Management
Holds an ITIL certification and has consistently applied ITSM principles in roles at Nationwide Children's Hospital and Big Lots Stores.
API Integration
Certified in ServiceNow Integration Hub and skilled in REST APIs, indicating a focus on connecting applications and automating processes.

Media Appearances

Dennis has no verified media appearances

Work History

5-2017 - 11-2024
ServiceNow Developer / Administrator at Big Lots Stores
8-2016 - 3-2017
ServiceNow Administrator at Nationwide Children's Hospital
9-2015 - 8-2016
ServiceNow Technical Consultant at CareWorks Tech
5-2012 - 9-2015
End User Computing / Desktop Engineering Technician at Omnicare, a CVS Health company
3-2008 - 5-2012
Help Desk Assistant Manager / Supervisor at Omnicare, a CVS Health company

Education

2001 - 2005
College of Arts and Sciences from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Hilliard, Ohio, United States Job Level : N/A Designation : ServiceNow Developer / Administrator at Big Lots Stores
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Insights For Selling To Dennis

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dennis is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Dennis

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Dennis move?

  • They like to analyze well and then make their decisions.
  • Can Dennis take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Dennis

Personality Compatibility


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