Desiree Stephenson

Observer
DISC Type : ic

Customer Service Specialist at Maximus

Lawrence, Kansas, United States

Overview

Desiree is a detail-oriented and compassionate Customer Service Specialist at Maximus. She focuses on one-call resolution, assisting consumers with detailed health plan applications and answering all their questions. She holds both a Bachelors degree and an Associate of Arts from The American University of Paris.

Described as very personable and a hard worker, Desiree excels at customer interactions. Her professional interests align with major players in the healthcare insurance sector, including companies like Cigna Healthcare and CNA Insurance, indicating a keen focus on this industry.

She has earned both her Associate of Arts and her Bachelors degree from The American University of Paris.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Customer Resolution
Her role focuses on one-call resolution, indicating a strong commitment to efficiently and effectively solving customer issues during the first point of contact.
Health Plan Enrollment
She specializes in assisting consumers with completing long and detailed applications to enroll them in suitable health plans, showcasing expertise in this complex process.
Compassionate Service
The data highlights her as being a compassionate professional, a key trait when dealing with consumers' health-related concerns and applications.

Media Appearances

Desiree has no verified media appearances

Work History

Customer Service Specialist at Maximus

Education

9-1972 - 6-1976
Bachelor's degree from The American University of Paris
9-1972 - 6-1974
Associate of Arts - AA from The American University of Paris

More Information

Social Presence :

Prographics :

Exp : N/A Location : Lawrence, Kansas, United States Job Level : Junior Designation : Customer Service Specialist at Maximus
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Insights For Selling To Desiree

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Desiree is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Desiree

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Desiree move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Desiree take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Desiree

Personality Compatibility


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