Dev Anand

Examiner
DISC Type : cs

Senior Strategic Customer Service Manager at Oracle

Chennai, Tamil Nadu, India

Overview

Dev Anand is a Senior Strategic Customer Service Manager at Oracle, specializing in cloud transformation and C-level relationship management for global enterprise accounts. A graduate of the National Institute of Technology, Tiruchirappalli, he holds multiple Oracle cloud certifications. Colleagues describe him as detail-oriented, sharp, pleasant, and an excellent team-player.


He has a proven track record of building large-scale teams, having established a 120+ member practice and Centre of Excellence from the ground up.

Personality Overview

Tough To Convince

Overcautious

Unexpressive

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  The only way to convince them is by showing them examples and ample proof. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Cloud Transformation
He advises strategic enterprise accounts on shaping cloud transformation strategies that deliver measurable business outcomes using platforms like OCI, ExaCS, and ExaCC.
Strategic Account Success
His role focuses on serving as a single point of contact and trusted advisor for strategic accounts, building long-term executive relationships.
IT Practice Building
Previously built and led a 120+ member technology practice and Centre of Excellence, elevating operational maturity and capability at scale.

Media Appearances

Dev has no verified media appearances

Work History

1-2022
Senior Strategic Customer Service Manager at Oracle
12-2016 - 1-2022
Technology Practice Delivery - Cloud, Databases, Open Source, Infrastructure services at Tech Mahindra
12-2012 - 11-2016
Practice Head - DBA, Cloud, Platform, Middleware, Storage & Backup at Tech Mahindra
2-2000 - 11-2012
Program Manager - Databases and Infrastructure at Tech Mahindra
11-1996 - 1-2000
System Analyst at Aviation Software Development Consultancy(Singapore Airlines and TCS)

Education

1989 - 1993
B.E from National Institute of Technology, Tiruchirappalli
1987 - 1989
Education details unavailable from St. John's Vestry, Trichy

More Information

Social Presence :

Prographics :

Exp : 31 Location : Chennai, Tamil Nadu, India Job Level : Middle Designation : Senior Strategic Customer Service Manager at Oracle
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Insights For Selling To Dev

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dev is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Dev

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Dev move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Dev take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Dev

Personality Compatibility


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