Dewayne Gimpel

Commander
DISC Type : D

Customer Success Manager at Blue Yonder

Plano, Texas, United States

Overview

Dewayne is a customer-focused manager with extensive experience in customer experience (CX) strategy and sales coaching, notably during a 19-year tenure at Oracle. He specializes in leading in-depth business process workshops and holds a degree in Computer Information Systems from West Texas A&M University.

He is driven by a passion for technologys ability to humanize organizational work and is described as being constantly curious and an avid learner. Dewayne also has a love for teaching and mentoring others, finding that better answers often start with asking better questions.

Unique fact: He has influenced more than $35 million in revenue by leading customers in high-touch, in-depth business process workshops.

Personality Overview

Strong-Willed

Decisive

Impact-Driven

They prefer to be the ones controlling the conversation or defining the terms.  They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Topics They Care About

Customer Experience
A core theme of his career, he has led workshops on Customer Journey Mapping and focuses on helping customers maximize value realization.
Sales Coaching
Served as a Sales Excellence Coach at Oracle and has a track record of coaching and mentoring numerous sales and pre-sales individuals and teams.
Humanizing Technology
Expresses a passion for technology's ability to help organizations humanize their work, focusing on user adoption and exceptional customer experience.

Media Appearances

Dewayne has no verified media appearances

Work History

2023
Customer Success Manager at Blue Yonder
2023 - 2023
Owner / President at DGVISION Enterprises, LLC
2004 - 2023
Sales Engineer / CX Strategist / Sales Excellence Coach at Oracle
2001 - 2004
Sales Engineering Manager at PeopleSoft, Inc.
1999 - 2001
Sales Engineer / Sales Engineering Manager at Ariba

Education

Computer Information Systems from West Texas A&M University

More Information

Social Presence :

Prographics :

Exp : 30 Location : Plano, Texas, United States Job Level : Middle Designation : Customer Success Manager at Blue Yonder
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Insights For Selling To Dewayne

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dewayne is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Dewayne

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Dewayne move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Dewayne take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Dewayne

Personality Compatibility


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