Diana Alexandra Quinche Reyes in

Diana Alexandra Quinche Reyes

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Directora Contact Center y Microfinanzas at Banco de Bogotá
📍 Chía, Cundinamarca, Colombia

Diana Alexandra Quinche Reyes is a seasoned director at Banco de Bogotá with 23 years of experience managing contact center operations in sales, customer service, and retention. Her expertise lies in designing multichannel customer experiences. She holds a degree in Systems Engineering from Fundación Universitaria Manuela Beltrán.

Outside of her core responsibilities, Diana is passionate about fostering a strong team culture, referring to her colleagues as her "work family. " She also shows pride in initiatives that unite people, such as a recent company campaign linked to the FIFA World Cup, highlighting the unifying power of football.

She is an active participant in the banks Ambassador Program, honing her skills to communicate and connect with purpose.

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Current Role
Directora Contact Center y Microfinanzas
Location
Chía, Cundinamarca, Colombia
Personality Overview

How Diana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diana cares about

Team Leadership
Considers her team her “work family” and publicly celebrates their dedication and collective achievements to foster a motivated, high-performance culture.
Customer Experience
Specializes in designing and implementing multi-channel service models, including telephone, web, and social media, to enhance customer interactions.
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Career

Work history

10-2023
Directora Contact Center y Microfinanzas
Banco de Bogotá
2-2020
Directora Contact Center
Banco de Bogotá
10-2018 - 2-2020
Gerente Comercial Canal T
Banco de Bogotá
2-2017 - 2-2020
Líder Canales No Presenciales Fija y Móvil ETB
ETB
10-2016 - 2-2017
Lider ventas canales no presenciales
ETB
In the press

Media appearances

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Education
2013 - 2013
Diplomado Dirección de Personas
Pontificia Universidad Javeriana
2002 - 2003
Ingeniería de Sistemas
Fundación Universitaria Manuela Beltrán
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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