Diana Alexandra Quinche Reyes

Enigma
DISC Type : dci

Directora Contact Center y Microfinanzas at Banco de Bogotá

Chía, Cundinamarca, Colombia

Overview

Diana Alexandra Quinche Reyes is a seasoned director at Banco de Bogotá with 23 years of experience managing contact center operations in sales, customer service, and retention. Her expertise lies in designing multichannel customer experiences. She holds a degree in Systems Engineering from Fundación Universitaria Manuela Beltrán.

Outside of her core responsibilities, Diana is passionate about fostering a strong team culture, referring to her colleagues as her "work family. " She also shows pride in initiatives that unite people, such as a recent company campaign linked to the FIFA World Cup, highlighting the unifying power of football.

She is an active participant in the banks Ambassador Program, honing her skills to communicate and connect with purpose.

Personality Overview

Fast Follower

Friendly Yet Blunt

Persuasive & Assertive

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Team Leadership
Considers her team her “work family” and publicly celebrates their dedication and collective achievements to foster a motivated, high-performance culture.
Customer Experience
Specializes in designing and implementing multi-channel service models, including telephone, web, and social media, to enhance customer interactions.
Corporate Sustainability
Actively shares her company's commitment to financing a low-carbon economy, highlighting investments in sustainable transportation projects.

Media Appearances

Diana has no verified media appearances

Work History

10-2023
Directora Contact Center y Microfinanzas at Banco de Bogotá
2-2020
Directora Contact Center at Banco de Bogotá
10-2018 - 2-2020
Gerente Comercial Canal T at Banco de Bogotá
2-2017 - 2-2020
Líder Canales No Presenciales Fija y Móvil ETB at ETB
10-2016 - 2-2017
Lider ventas canales no presenciales at ETB

Education

2013 - 2013
Diplomado Dirección de Personas from Pontificia Universidad Javeriana
2002 - 2003
Ingeniería de Sistemas from Fundación Universitaria Manuela Beltrán

More Information

Social Presence :

Prographics :

Exp : N/A Location : Chía, Cundinamarca, Colombia Job Level : N/A Designation : Directora Contact Center y Microfinanzas at Banco de Bogotá
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Insights For Selling To Diana Alexandra

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diana Alexandra is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Diana Alexandra

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Diana Alexandra move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Diana Alexandra take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Diana Alexandra

Personality Compatibility


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