Diana Borges

Examiner
DISC Type : cs

Op de Telemarketing at Grupo Carrefour Brasil

Osasco, São Paulo, Brazil

Overview

Diana has a comprehensive background in customer-facing roles at Grupo Carrefour Brasil, spanning sales, personal credit, collections, and customer support. Her professional focus is on providing empathetic and proactive service. She holds a degree from Faculdade Católica Paulis and is expanding her expertise into human resources and psychology.

Driven by a passion for continuous growth, Diana is pursuing a post-graduate degree in Psychoanalysis at Faculdade Anhanguera. She takes pride in overcoming adversities to achieve her educational goals and values opportunities to connect with colleagues at company events, showing a strong commitment to personal and professional development.

She is applying insights from her advanced studies in psychoanalysis to her work in customer relations.

Personality Overview

Tough To Convince

Overcautious

Status Quo Seeker

They tend to be clear about their needs and limitations and are unlikely to promise too much.  The only way to convince them is by showing them examples and ample proof. They are always well-planned and adopt a systematic approach.

Topics They Care About

Human Psychology
Currently pursuing a post-graduate degree in Psychoanalysis, reflecting a deep interest in understanding human behavior and applying it to her work in HR and customer service.
Customer Empathy
Her work history is centered around customer service, with a stated focus on empathy and proactivity in sales, credit, and support roles at Carrefour.
Professional Development
Celebrated her recent graduation and immediately began a post-graduate program, demonstrating a strong commitment to continuous learning and overcoming personal challenges to advance her skills.

Media Appearances

Diana has no verified media appearances

Work History

12-2019
Op de Telemarketing at Grupo Carrefour Brasil

Education

6-2021 - 6-2023
Ensino Superior from Faculdade Católica Paulista

More Information

Social Presence :

Prographics :

Exp : 6 Location : Osasco, São Paulo, Brazil Job Level : N/A Designation : Op de Telemarketing at Grupo Carrefour Brasil
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Insights For Selling To Diana

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diana is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Diana

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Diana move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Diana take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Diana

Personality Compatibility


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