Diana Torres

Consultor Interno Jr at IMT Instituto Mexicano de Teleservicios

📍 Mexico City, Mexico

Diana Torres is a customer experience professional at the Instituto Mexicano de Teleservicios (IMT). She focuses on enhancing CX in Mexico and Latin America by implementing the Modelo Global CIC certification. She holds a Masters in Advanced Management of Customer Experience from Universidad Anáhuac and is certified in ISO 18295 and 9001: 2015.

Her work is centered on celebrating industry excellence. She is heavily involved in organizing and promoting the prestigious Premio Nacional CX & EX, an award recognizing memorable customer and employee experiences. Her activities include hosting workshops and events for potential participants.

She is dedicated to fostering innovation and recognizing talent that redefines the customer and collaborator journey.

Read the full overview →

Experience

10 Years

Current Role

Consultor Interno Jr

Location

Mexico City, Mexico

Personality Overview

Personality insights not availableWe need more social data to generate the DISC analysis and selling playbook. The professional details below are still available.

Priorities

Topics Diana cares about

Customer Experience (CX)

Her entire career, education, and recent activities are dedicated to improving and certifying customer experience standards in Latin America.

Employee Experience (EX)

She consistently promotes the importance of employee experience alongside customer experience, particularly through the Premio Nacional CX & EX.

+5 more topics Login to view topics

Career

Work history

12-2022

Consultor Interno Jr

IMT Instituto Mexicano de Teleservicios

12-2017

Coordinadora de Certificación y Premio

IMT Instituto Mexicano de Teleservicios

2-2015 - 12-2017

Analista de Estudios e Inteligencia de Negocios

IMT Instituto Mexicano de Teleservicios

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

2012 - 2016

Licenciatura

Universidad de Negocios ISEC

Master Gestión Avanzada de Customer Experience

Universidad Anáhuac

Social presence

More profiles

Discover additional public profiles from our index.

Bryson Weed

Co-Founder and Managing Partner

Island View Capital Partners

Amazon Web Services (AWS)

Eve Johnson

Marketing Manager

ROAR B2B

Diana Torres

Topics Diana cares about

Work history

Media appearances

More profiles

Search more profiles