Diego Alvim in

Diego Alvim

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Manager of Claims Management - Banking Clients at Banco PAN
📍 São Paulo, São Paulo, Brazil

Diego Alvim is a seasoned executive with over a decade of experience transforming customer journeys in the aviation and financial services sectors. After 10 years at LATAM Airlines, he now leads claims management at Banco PAN, leveraging data-driven strategies. Colleagues describe him as an intelligent, analytical, and strategic leader.

Drawing from his MBA and an Aviation Management certificate, Diego demonstrates a keen professional interest in the intersection of large-scale operations and technology. His interests in companies like Oracle and WarnerMedia suggest a focus on how enterprise solutions and digital media shape modern business and consumer experiences.

He drove a 45% reduction in customer complaint rates at Banco PAN by implementing data intelligence strategies.

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Experience
10 Years
Current Role
Manager of Claims Management - Banking Clients
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diego cares about

Customer Journey Transformation
Has a proven track record of transforming the customer experience and improving satisfaction metrics (NPS/CSAT) across both the airline and banking industries.
Data-Driven Operations
Emphasizes using data intelligence and analytics to drive operational efficiency, evidenced by a 52% productivity increase and a 45% complaint reduction at Banco PAN.
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Career

Work history

1-2025
Manager of Claims Management - Banking Clients
Banco PAN
7-2023 - 1-2025
Performance & Data Analysis Manager - Customer Experience
Banco PAN
2-2023 - 7-2023
International Customer Experience Standards Manager
LATAM Airlines
4-2021 - 2-2023
Customer Experience Manager & Chief of Staff Officer of the CCO
LATAM Airlines
11-2017 - 4-2021
Commercial Strategy SR Coordinator
LATAM Airlines
In the press

Media appearances

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Education
2017 - 2018
Aviation Management Certificate
Embry-Riddle Aeronautical University
2015 - 2016
Master of Business Administration (MBA)
Universidade Federal do Paraná
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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