Diego Alvim in

Diego Alvim

Evaluator · DISC type DCs
Manager of Claims Management - Banking Clients at Banco PAN
📍 São Paulo, São Paulo, Brazil

Diego Alvim is a seasoned executive with over a decade of experience transforming customer journeys in the aviation and financial services sectors. After 10 years at LATAM Airlines, he now leads claims management at Banco PAN, leveraging data-driven strategies. Colleagues describe him as an intelligent, analytical, and strategic leader.

Drawing from his MBA and an Aviation Management certificate, Diego demonstrates a keen professional interest in the intersection of large-scale operations and technology. His interests in companies like Oracle and WarnerMedia suggest a focus on how enterprise solutions and digital media shape modern business and consumer experiences.

He drove a 45% reduction in customer complaint rates at Banco PAN by implementing data intelligence strategies.

Read the full overview →
Experience
10 Years
Current Role
Manager of Claims Management - Banking Clients
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Diego shows up

Quality Focused
Fast But Analytical
Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Priorities

Topics Diego cares about

Customer Journey Transformation
Has a proven track record of transforming the customer experience and improving satisfaction metrics (NPS/CSAT) across both the airline and banking industries.
Data-Driven Operations
Emphasizes using data intelligence and analytics to drive operational efficiency, evidenced by a 52% productivity increase and a 45% complaint reduction at Banco PAN.
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Career

Work history

1-2025
Manager of Claims Management - Banking Clients
Banco PAN
7-2023 - 1-2025
Performance & Data Analysis Manager - Customer Experience
Banco PAN
2-2023 - 7-2023
International Customer Experience Standards Manager
LATAM Airlines
4-2021 - 2-2023
Customer Experience Manager & Chief of Staff Officer of the CCO
LATAM Airlines
11-2017 - 4-2021
Commercial Strategy SR Coordinator
LATAM Airlines
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2018
Aviation Management Certificate
Embry-Riddle Aeronautical University
2015 - 2016
Master of Business Administration (MBA)
Universidade Federal do Paraná
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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