Diego Alvim

Evaluator
DISC Type : DCs

Manager of Claims Management - Banking Clients at Banco PAN

São Paulo, São Paulo, Brazil

Overview

Diego Alvim is a seasoned executive with over a decade of experience transforming customer journeys in the aviation and financial services sectors. After 10 years at LATAM Airlines, he now leads claims management at Banco PAN, leveraging data-driven strategies. Colleagues describe him as an intelligent, analytical, and strategic leader.

Drawing from his MBA and an Aviation Management certificate, Diego demonstrates a keen professional interest in the intersection of large-scale operations and technology. His interests in companies like Oracle and WarnerMedia suggest a focus on how enterprise solutions and digital media shape modern business and consumer experiences.

He drove a 45% reduction in customer complaint rates at Banco PAN by implementing data intelligence strategies.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Journey Transformation
Has a proven track record of transforming the customer experience and improving satisfaction metrics (NPS/CSAT) across both the airline and banking industries.
Data-Driven Operations
Emphasizes using data intelligence and analytics to drive operational efficiency, evidenced by a 52% productivity increase and a 45% complaint reduction at Banco PAN.
Airline Alliances
Managed customer experience and strategic relationships for global airline partnerships, including codeshare projects with Delta Air Lines and Iberia while at LATAM.

Media Appearances

Diego has no verified media appearances

Work History

1-2025
Manager of Claims Management - Banking Clients at Banco PAN
7-2023 - 1-2025
Performance & Data Analysis Manager - Customer Experience at Banco PAN
2-2023 - 7-2023
International Customer Experience Standards Manager at LATAM Airlines
4-2021 - 2-2023
Customer Experience Manager & Chief of Staff Officer of the CCO at LATAM Airlines
11-2017 - 4-2021
Commercial Strategy SR Coordinator at LATAM Airlines

Education

2017 - 2018
Aviation Management Certificate from Embry-Riddle Aeronautical University
2015 - 2016
Master of Business Administration (MBA) from Universidade Federal do Paraná

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Manager of Claims Management - Banking Clients at Banco PAN
URL has been copied!

Insights For Selling To Diego

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diego is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Diego

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Diego move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Diego take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Diego

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.