Diego Bardauil Gomes in

Diego Bardauil Gomes

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Gerente de Operações Pleno Bilingue at Teleperformance
📍 São Paulo, São Paulo, Brazil

Diego Bardauil Gomes is a seasoned Operations Manager at Teleperformance with over 20 years of experience leading teams in customer experience and digital transformation. Educated with an MBA from USP/Esalq and a Green Belt in Lean Six Sigma, colleagues describe him as empathetic, resilient, and analytical.

Passionate about enhancing connections, Diego actively engages in professional development, having completed courses in agile methodologies like Scrum. He shows a keen interest in corporate social responsibility, recently participating in an ESG initiative that involved planting a tree in the Amazon rainforest.

He studied customer experience management by going behind the scenes at the Disney and Universal parks in Orlando, Florida.

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Experience
24 Years
Current Role
Gerente de Operações Pleno Bilingue
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Diego cares about

Customer Experience Strategy
He is passionate about CX and took a practical course at Disney and Universal parks in Orlando to study their customer experience strategies.
Process Improvement
Holds a Lean Six Sigma Green Belt certification, indicating a strong focus on enhancing operational efficiency and continuous improvement.
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Career

Work history

1-2025
Gerente de Operações Pleno Bilingue
Teleperformance
4-2022 - 2-2025
Gerente de Operações Pleno
Teleperformance
10-2021 - 4-2022
Gestor de Operações Bilingue
Atento Brasil
9-2021 - 10-2021
Gerente de Operações
AlmavivA do Brasil
10-2011 - 8-2021
Coordenador de relacionamento com o cliente
Algar Tech
In the press

Media appearances

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Education
2008 - 2011
Processos Gerenciais
UNOPAR - Universidade Norte do Paraná
10-2023 - 4-2025
Master of Business Administration - MBA
MBA USP/Esalq
2015 - 2015
Especialização
Instituto de Desenvolvimento Profissional - IDEPRO
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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