Dinesh Jain

Enthusiast
DISC Type : i

SVP - Global GCC Lead at Genpact

Mumbai, Maharashtra, India

Overview

Dinesh Jain is the SVP and Global GCC Lead at Genpact, an expert in transforming Global Capability Centers for Fortune 500 clients. An alumnus of IIT Bombay, he previously spent 13 years at Accenture as a Managing Director, where he specialized in evolving GCCs from simple delivery hubs into strategic innovation engines.

Beyond his corporate role, Dinesh is a vocal supporter of social causes. He publicly advocates for gender equality and has expressed a keen interest in how technology can be leveraged to improve and expand access to healthcare services for all, reflecting a passion for technology as a force for social good.

He is focused on helping clients reimagine their GCCs as strategic growth engines that serve as catalysts for continuous innovation and competitive advantage.

Personality Overview

Consensus Focused

Non-Confrontational

Story Driven

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

GCC Transformation
He specializes in designing and scaling Global Capability Centers, helping clients evolve them from operational hubs into strategic assets for innovation and global growth.
AI-led Innovation
Actively discusses how AI and "agentic technologies" are critical for transforming business operations, driving value creation, and shaping the future of global delivery.
Global Talent Scalability
His new role emphasizes turning GCCs into global innovation hubs, which requires a focus on attracting and scaling top-tier talent to drive agility.

Media Appearances

Genpact Appoints Dinesh Jain as Global Capability Center Lead. Featured in Genpact Media

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Genpact appoints Dinesh Jain as global capability center lead. Featured in Times of India

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Work History

9-2025
SVP - Global GCC Lead at Genpact
9-2023 - 8-2025
Managing Director - Global GCC/GIC/Captive Solution Lead at Accenture
3-2020 - 3-2024
Managing Director Aus-Nz and India GCC/GIC/Captive Solutions at Accenture
12-2015 - 3-2020
Managing Director Technology APAC Health and Public Service Solutions at Accenture
1-2009 - 7-2012
Head - India Delivery Centre at General Mills

Education

2012 - 2013
Executive Program in Management from SJMSOM - Indian Institute of Technology Bombay
1992 - 1994
GNIIT from National Institute of Information Technology

More Information

Social Presence :

Prographics :

Exp : 21 Location : Mumbai, Maharashtra, India Job Level : Leadership Designation : SVP - Global GCC Lead at Genpact
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Insights For Selling To Dinesh

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dinesh is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Dinesh

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Dinesh move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Dinesh take some risk or not?

  • They can take some low-probability risks if needed.

You And Dinesh

Personality Compatibility


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