Doug Carlson

Enthusiast
DISC Type : i

SVP, Head of Global Payments Product Management at PNC

New York, New York, United States

Overview

Doug Carlson is the SVP and Head of Payments at PNC, where he leads the global payments product management team. He is an expert in developing innovative solutions for immediate payments, wires, ACH, and international products. He holds a Bachelors in Business Administration from Pittsburg State University.

Outside of his primary role, Doug has a keen interest in the evolution of financial technology, holding a certification in "How Blockchains Will Change Business. " He closely follows industry-leading firms like J. P. Morgan and Oracle to stay informed on emerging trends and innovations.

He is the co-inventor of a U. S. patent for a "Cloud-Based Data Augmentation" system designed to coordinate relationships between banks, vendors, and merchants.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Future of Payments
He is a frequent speaker on payments evolution and his work covers immediate payment rails like RTP and FedNow.
Data Quality
He has publicly discussed the importance of mastering data quality, particularly in the context of financial messaging standards like ISO 20022.
Global Payment Systems
His career includes managing global payments, SWIFT, and international products for major financial institutions like PNC and Bank of America.

Media Appearances

Doug has no verified media appearances

Work History

10-2022
SVP, Head of Global Payments Product Management at PNC
3-2019 - 9-2022
Director, Head of Working Capital Channels, Product Management at Santander Bank, N.A.
9-2013 - 3-2019
Director, Manager - Global Payments & Deposits Platforms Product Management at Bank of America
5-2006 - 9-2013
Director -- Manager, Client Integration Product Sales Specialists at Bank of America
4-2005 - 5-2006
Vice President; Servicing & Implementation Consultant at Bank of America

Education

1986 - 1990
Bachelors in Business Administration from Pittsburg State University

More Information

Social Presence :

Prographics :

Exp : 25 Location : New York, New York, United States Job Level : Leadership Designation : SVP, Head of Global Payments Product Management at PNC
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Insights For Selling To Doug

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Doug is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Doug

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Doug move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Doug take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Doug

Personality Compatibility


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