Duane Herring in

Duane Herring

Evaluator · DISC type DSC
Head of Digital Workplace & Contact Centre at IAG
📍 Greater Sydney Area, Australia

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
27 Years
Current Role
Head of Digital Workplace & Contact Centre
Job Level
Mid-senior
Location
Greater Sydney Area, Australia
Personality Overview

How Duane shows up

Thorough Evaluator
Quality Focused
Hard To Convince

They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics Duane cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

1-2018
Head of Digital Workplace & Contact Centre
IAG
12-2015 - 12-2017
Executive Manager, Digital Workplace Strategy & Employee Experience
Commonwealth Bank
8-2012 - 12-2015
Enterprise Mobility Services Lead
Commonwealth Bank
7-2010 - 8-2012
Product Manager, Mobile Telecommunications
Commonwealth Bank
12-2007 - 6-2010
Manager, Mobile Voice Services
Commonwealth Bank
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2016 - 2016
Internal Consulting
Performance Dynamics
2011 - 2011
Marketing Fundamentals
Australian Institute of Management
2011 - 2011
Advanced Business Writing & Presentation Skills
External Consultant
Social presence
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Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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