Duncan Surgenor

Commander
DISC Type : D

Operations Manager at Stokes Sauces

Saffron Walden, England, United Kingdom

Overview

Duncan Surgenor is a results-driven Operations Manager with extensive experience leading large teams of over 300 staff in the manufacturing and horticulture sectors. He has a strong record of delivering operational, technical, and safety targets. He holds a postgraduate Diploma in Management from Anglia Ruskin University and is a certified Six Sigma Green Belt.

He is described by colleagues as hard-working, organized, and a results-oriented leader who is skilled at people management, developing teams, and process control.

He actively participates in professional development, including webinars on food safety standards like HACCP and GFSI.

Personality Overview

Very Quick

Decisive

Strong-Willed

They do not care very much about building rapport or relationships.  They prefer to move quickly, and expect the same from others. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Operational Excellence
His career focuses on promoting operational excellence, streamlining processes, and delivering on strategic objectives and KPIs in manufacturing environments.
Team Leadership
He has a history of successfully developing management teams and leading large workforces of up to 300 staff across multiple sites and shifts.
Food Safety Standards
He has participated in webinars on HACCP and GFSI standards, indicating a professional focus on quality, safety, and compliance in food production.

Media Appearances

Duncan has no verified media appearances

Work History

12-2024
Operations Manager at Stokes Sauces
5-2019 - 8-2024
Operations Manager at Flamingo Horticulture
5-2016 - 5-2019
Operational Project Manager (Interim) at Fresh Project/Horticultural Companies
12-2014 - 4-2016
Operations Manager at UNIVEG

Education

2010 - 2012
DIPLOMA IN MANAGEMENT - POST GRADUATE - Level 7 from Anglia Ruskin University
2010 - 2010
Level 3 from Institution of Occupational Health (IOSH)

More Information

Social Presence :

Prographics :

Exp : 10 Location : Saffron Walden, England, United Kingdom Job Level : Middle Designation : Operations Manager at Stokes Sauces
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Insights For Selling To Duncan

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Duncan is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Duncan

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Duncan move?

  • If convinced, they can reach decisions quite fast.
  • Can Duncan take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Duncan

Personality Compatibility


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