Dylan James in

Dylan James

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Customer Success Manager at Security Journey
📍 Raleigh, North Carolina, United States

Dylan is a Customer Success Manager at Security Journey, specializing in helping organizations integrate security into their development processes. With a background in Cyber Security from Alfred State College, he is passionate about application security and holds a Security Journey Green Belt for DevSecOps.

Dylan has demonstrated significant loyalty and career progression at Security Journey, advancing from a Customer Support Specialist to his current leadership role.

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Experience
4 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Raleigh, North Carolina, United States
Personality Overview

How Dylan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dylan cares about

Customer Onboarding
His role heavily focuses on driving seamless customer onboarding, providing proactive support, and ensuring long-term success with the Security Journey platform.
Application Security
He is passionate about application security, acting as a trusted advisor to help development teams overcome security challenges and foster a stronger security culture.
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Career

Work history

7-2024
Customer Success Manager
Security Journey
4-2023 - 1-2025
Senior Support Specialist
Security Journey
12-2021 - 4-2023
Customer Support Specialist
Security Journey
5-2021 - 8-2021
ADM Specialist 1
Experis
1-2021 - 5-2021
Help Desk Specialist
Island Tech Services
In the press

Media appearances

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Education
2017 - 2021
Cyber Security
Alfred State College - SUNY College of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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