Dylan James

Observer
DISC Type : ic

Customer Success Manager at Security Journey

Raleigh, North Carolina, United States

Overview

Dylan James is a Customer Success Manager at Security Journey, where he helps organizations embed security into their development lifecycles. With a degree in Cyber Security from Alfred State College, he has progressed internally from a support role, showcasing his dedication to proactive customer support, seamless onboarding, and building long-term partnerships.

He is passionate about fostering a strong security culture within teams. Dylan is actively engaged in the security community, demonstrated by his interest in events like the Security Champions Summit, which focuses on building and growing internal security advocacy programs.

Unique fact: Dylan holds a Security Journey Green Belt for DevSecOps, highlighting his specialized knowledge in integrating security practices directly into development pipelines.

Personality Overview

Value Driven

Example Seeker

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Onboarding
His role emphasizes driving seamless onboarding and platform adoption for new customers, ensuring they realize value quickly and effectively.
Application Security
He is passionate about helping development teams overcome security challenges and build secure software from the ground up.
DevSecOps Culture
Holds a "Security Journey Green Belt for DevSecOps" certification, showing a commitment to integrating security into the entire development process.

Media Appearances

Dylan has no verified media appearances

Work History

7-2024
Customer Success Manager at Security Journey
4-2023 - 1-2025
Senior Support Specialist at Security Journey
12-2021 - 4-2023
Customer Support Specialist at Security Journey
5-2021 - 8-2021
ADM Specialist 1 at Experis
1-2021 - 5-2021
Help Desk Specialist at Island Tech Services

Education

2017 - 2021
Cyber Security from Alfred State College - SUNY College of Technology

More Information

Social Presence :

Prographics :

Exp : 4 Location : Raleigh, North Carolina, United States Job Level : Middle Designation : Customer Success Manager at Security Journey
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Insights For Selling To Dylan

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dylan is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Dylan

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Dylan move?

  • They like to analyze well and then make their decisions.
  • Can Dylan take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Dylan

Personality Compatibility


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