Dylan James in

Dylan James

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Customer Success Manager at Security Journey
📍 Raleigh, North Carolina, United States

Dylan James is a Customer Success Manager at Security Journey, where he helps organizations embed security into their development lifecycles. With a degree in Cyber Security from Alfred State College, he has progressed internally from a support role, showcasing his dedication to proactive customer support, seamless onboarding, and building long-term partnerships.

He is passionate about fostering a strong security culture within teams. Dylan is actively engaged in the security community, demonstrated by his interest in events like the Security Champions Summit, which focuses on building and growing internal security advocacy programs.

Unique fact: Dylan holds a Security Journey Green Belt for DevSecOps, highlighting his specialized knowledge in integrating security practices directly into development pipelines.

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Experience
4 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Raleigh, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Dylan cares about

Customer Onboarding
His role emphasizes driving seamless onboarding and platform adoption for new customers, ensuring they realize value quickly and effectively.
Application Security
He is passionate about helping development teams overcome security challenges and build secure software from the ground up.
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Career

Work history

7-2024
Customer Success Manager
Security Journey
4-2023 - 1-2025
Senior Support Specialist
Security Journey
12-2021 - 4-2023
Customer Support Specialist
Security Journey
5-2021 - 8-2021
ADM Specialist 1
Experis
1-2021 - 5-2021
Help Desk Specialist
Island Tech Services
In the press

Media appearances

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Education
2017 - 2021
Cyber Security
Alfred State College - SUNY College of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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