Edson Nagamatsu

Founder at N-Services

📍 São Paulo, São Paulo, Brazil

Edson Nagamatsu is a CX and Genesys Consultant and the Founder of N-Services with over 20 years of experience in system integrations and customer success. He holds multiple Genesys certifications and has deep expertise in database and webservice integrations. Colleagues describe him as determined, pro-active, and dedicated.

His professional life is a significant source of personal passion, as he has expressed his love for his work of over 22 years. He dedicates personal time to continuous learning, completing new training and certifications in his field to stay current with the latest technologies.

Unique fact: He recently celebrated the 20th anniversary of his very first Genesys certification, a milestone he cherishes.

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Experience

20 Years

Current Role

Founder

Job Level

Leadership

Location

São Paulo, São Paulo, Brazil

Personality Overview

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Priorities

Topics Edson cares about

Genesys Ecosystem

With 22+ years of experience and multiple certifications in Genesys Engage and Cloud, he demonstrates a deep, long-term passion and expertise for the platform.

Customer Experience Tech

His career is focused on using technology for digital transformation and customer success, with solid knowledge of CTI products and system integrations.

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Career

Work history

4-2009

Founder

N-Services

8-2005 - 3-2011

Professional Services

VS TELECOM LTDA.

Genesys Professional Services

STT_GATLINK

In the press

Media appearances

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Education

2002 - 2006

Administration

Faculdade Módulo

Social presence

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