Edson Nagamatsu is a CX and Genesys Consultant and the Founder of N-Services with over 20 years of experience in system integrations and customer success. He holds multiple Genesys certifications and has deep expertise in database and webservice integrations. Colleagues describe him as determined, pro-active, and dedicated.
His professional life is a significant source of personal passion, as he has expressed his love for his work of over 22 years. He dedicates personal time to continuous learning, completing new training and certifications in his field to stay current with the latest technologies.
Unique fact: He recently celebrated the 20th anniversary of his very first Genesys certification, a milestone he cherishes.
Edson Nagamatsu
Founder at N-Services
São Paulo, São Paulo, Brazil
Overview
Topics They Care About
Genesys Ecosystem
With 22+ years of experience and multiple certifications in Genesys Engage and Cloud, he demonstrates a deep, long-term passion and expertise for the platform.
Customer Experience Tech
His career is focused on using technology for digital transformation and customer success, with solid knowledge of CTI products and system integrations.
Continuous Learning
He proactively uses his time to stay updated, recently completing several Genesys Cloud training courses to enhance his skills.
Media Appearances
Edson has no verified media appearances
Work History
4-2009
Founder at N-Services
8-2005 - 3-2011
Professional Services at VS TELECOM LTDA.
Genesys Professional Services at STT_GATLINK
Education
2002 - 2006
Administration from Faculdade Módulo
More Information
Social Presence :
Prographics :
Exp : 20
Location : São Paulo, São Paulo, Brazil
Job Level : Leadership
Designation : Founder at N-Services
