Eduardo is a Contact Center Coordinator at ABASTIBLE S. A. , with a masters degree in Business Administration from Universidad Mayor. He specializes in implementing strategies focused on customer experience and digital marketing, with a background in high-demand industries like energy, telecom, and retail.
He holds a specialized diploma in Customer Experience from Universidad de los Andes, underscoring his expertise in service management.
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Experience
12 Years
Current Role
Coordinador de Contact Center
Location
Chile
Personality Overview
How Eduardo shows up
Objective Thinker
Information Seeker
Precise
They like to do things independently and don’t look for support from others. They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.
Priorities
Topics Eduardo cares about
Customer Experience
He specializes in implementing and continuously improving processes focused on the customer experience, backed by a diploma in the field.
Contact Center Ops
His current role involves managing call center provider operations and controlling service indicators across multiple customer channels.
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Career
Work history
4-2021
Coordinador de Contact Center
ABASTIBLE S.A.
5-2019 - 6-2020
Supervisor de Contact Center
CGS (Computer Generated Solutions)
5-2018 - 4-2019
Director Social Media
BOND.
3-2017 - 4-2018
Social Interaction Manager
BOND.
5-2015 - 2-2017
Social Media Manager
BOND.
In the press
Media appearances
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Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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