Ekata Pradhan

Critic
DISC Type : C

Sr. Customer Success Manager at White Horse Vapor

Fremont, California, United States

Overview

Ekata is a customer success professional with over 20 years of experience in enterprise-level support and services. Her core belief is putting "humanity" first, building strong relationships, and solving customer problems with modern technology. She holds an MBA from California State University - East Bay.

Outside of work, Ekata is an Airbnb Super Host and the "Momager" for her childrens YouTube channel, BhoontzPoontzBros. She is passionate about supporting women, children, and young people on their journeys to a safe and successful future.

She has managed both a successful YouTube channel for her children and an Airbnb property since 2015.

Personality Overview

Critic

Information Seeker

Negotiator

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Success
Her professional mantra is "Live, Breathe, Wake Customer Success! ! " and she has over 20 years of experience in the field.
Community Building
She is an active member of communities like "CS Ladies" and encourages others to join professional groups to share and learn from thought leaders.
Women & Youth Support
Actively posts about supporting women and the journey of children and young people to a safe future, using hashtags like #womensupportingwomen.

Media Appearances

Ekata has no verified media appearances

Work History

12-2022
Sr. Customer Success Manager at White Horse Vapor
8-2021 - 10-2022
Customer Success Manager at SecurityPal
3-2021
Member at CS Ladies
3-2021
Member at Women of Customer Success
6-2006 - 7-2020
Customer Support Engineer at Oracle

Education

2004 - 2006
Master of Business Administration - MBA from California State University - East Bay
1998 - 2001
BACCALAUREATE DEGREE from careers for Women empowerment

More Information

Social Presence :

Prographics :

Exp : 22 Location : Fremont, California, United States Job Level : Middle Designation : Sr. Customer Success Manager at White Horse Vapor
URL has been copied!

Insights For Selling To Ekata

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Tell them what ROI they can expect

DONT's

  • Don’t try too hard to build a relationship with them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ekata is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Ekata

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Ekata move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Ekata take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Ekata

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.