Elder Soares in

Elder Soares

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Technical Support Specialist at Warmy.io - Email channel. Reliable.
📍 Rio de Janeiro, Brazil

Elder Soares is a Technical Support Specialist with over five years of experience assisting global customers. With a background in IT support and a Bachelors in Business Technology from CCT College Dublin, he excels in analytical problem-solving and resolving complex inquiries.

As a reliable and detail-oriented professional, Elder is fluent in both English and Portuguese, enabling clear communication in diverse environments. He has experience working remotely and is committed to delivering a positive and confidential customer experience.

He holds an EF SET English Certificate at the C2 Proficient level, demonstrating mastery of the language.

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Experience
5 Years
Current Role
Technical Support Specialist
Job Level
Junior
Location
Rio de Janeiro, Brazil
Personality Overview

How Elder shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Elder cares about

Technical Troubleshooting
Specializes in analyzing tickets that exceed L1 scope, investigating system logs, and identifying the root cause of complex failures, particularly with eSIM connectivity.
Global Customer Support
Has extensive experience supporting a global customer base in fast-paced environments via phone, email, live chat, and social media for companies like Airalo and Booking.com.
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Career

Work history

4-2026
Technical Support Specialist
Warmy.io - Email channel. Reliable.
6-2023 - 1-2026
User Support Specialist L2
Airalo
2022 - 6-2023
Customer Support Specialist
Airalo
2021 - 2022
Customer Support Specialist
Booking.com
In the press

Media appearances

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Education
9-2022 - 12-2024
Computer Science
Centennial College
2-2020 - 11-2022
Bachelor Honours of Business Technology - BTech
CCT College Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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