Malena Fuks in

Malena Fuks

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Customer Service Manager at Warmy.io - Email channel. Reliable.
📍 Gdańsk, Pomorskie, Poland

Malena is an experienced operations and customer success leader focused on building high-performing teams for software and service companies. Her background includes leadership roles at marketing and e-commerce automation firms like ExpertSender and Nethansa. She holds a Master of Science from the University of Gdansk.

Colleagues consistently describe her as an empathetic, supportive, and motivating born leader who is deeply committed to her teams development.

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Experience
13 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Gdańsk, Pomorskie, Poland
Personality Overview

How Malena shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Malena cares about

Team Leadership
Her profile emphasizes building and leading teams, with multiple recommendations praising her as an exceptional mentor and supportive leader.
Customer Success
She has held several senior roles as Head of Customer Success, indicating a deep focus on customer experience and account management.
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Career

Work history

2-2026
Customer Service Manager
Warmy.io - Email channel. Reliable.
8-2023 - 8-2025
Head of Customer Success & Account Management
ExpertSender
5-2021 - 4-2023
Head of Customer Success
Nethansa – Marketplace Agency & e-commerce automation
3-2019 - 5-2021
Team Leader - Customer Service, Supply Chain Management
Kemira
8-2017 - 1-2019
Senior Manager - Executive Sales - Enrollment International
Laureate International Universities
In the press

Media appearances

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Education
2009 - 2010
Postgraduate Diploma
Kotarbinski University of Information Technology and Management
2002 - 2004
Master of Science
University of Gdansk
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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