Elena Ford in

Elena Ford

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Chief Dealer Engagement Officer at Ford Motor Company
📍 Detroit Metropolitan Area, United States

Elena Ford serves as Fords Chief Dealer Engagement Officer, spearheading the modernization of the companys 10, 000 global dealers. Her career has been dedicated to enhancing customer experience and strengthening dealer relationships, drawing on expertise from her Bachelors degree at New York University.

As the great-great-granddaughter of Henry Ford, her professional and personal life are deeply connected to the companys legacy. She is passionate about the community role of dealers, frequently celebrating their local contributions and milestones online.

Elena is the first female Ford family member to hold a senior executive position at the company.

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Experience
31 Years
Current Role
Chief Dealer Engagement Officer
Job Level
Leadership
Location
Detroit Metropolitan Area, United States
Personality Overview

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Priorities

Topics Elena cares about

Global Dealer Relations
Her primary role involves transforming Ford's global dealer network to improve consistency, efficiency, and customer experience.
Customer Experience
A consistent theme in her career, having previously served as Ford's Chief Customer Experience Officer.
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Career

Work history

9-2023
Chief Dealer Engagement Officer
Ford Motor Company
10-2018 - 10-2023
Chief Customer Experience Officer
Ford Motor Company
3-2013 - 10-2018
Vice President of Global Dealer and Customer Experience
Ford Motor Company
2-2009 - 2-2013
Director of Global Marketing, Sales and Service Operations
Ford Motor Company
8-2007 - 1-2009
Vice President, Global Brand and Marketing, Ford Motor Credit Company
Ford Motor Company
In the press

Media appearances

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Education
Bachelor's degree
New York University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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