Ellery H. in

Ellery H.

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Senior Director of Technology at Ameriprise Financial Services, LLC
📍 Minneapolis, Minnesota, United States

As Senior Director at Ameriprise Financial, Ellery H. leads Conversational AI and Contact Center Technologies. With 18 years of experience in global telephony and network solutions, he specializes in modernizing client and advisor interactions. He holds a Bachelor of Science from Mississippi State University.

Ellery has demonstrated significant career growth, progressing from Sr. Manager to his current Senior Director position, all within Ameriprise Financial.

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Experience
15 Years
Current Role
Senior Director of Technology
Job Level
Senior
Location
Minneapolis, Minnesota, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ellery cares about

Contact Center Modernization
His role involves leading the modernization of Ameriprise's contact center technologies to support millions of client and advisor interactions.
Conversational AI Strategy
His title and responsibilities explicitly include driving the enterprise strategy and delivery for conversational AI solutions.
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Career

Work history

7-2024
Senior Director of Technology
Ameriprise Financial Services, LLC
1-2022 - 7-2024
Director Of Technology, Voice & Contact Center
Ameriprise Financial Services, LLC
2-2018 - 1-2022
Sr. Manager, Voice & Contact Center
Ameriprise Financial Services, LLC
5-2010 - 7-2014
Operations Manager, Fixed Money Out
Allianz Life
3-2008 - 5-2010
Operations Manager, Contact Center
Allianz Life
In the press

Media appearances

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Education
2000 - 2005
Bachelor of Science - BS
Mississippi State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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