Ellery H.

Enthusiast
DISC Type : i

Senior Director of Technology at Ameriprise Financial Services, LLC

Minneapolis, Minnesota, United States

Overview

As Senior Director at Ameriprise Financial, Ellery H. leads Conversational AI and Contact Center Technologies. With 18 years of experience in global telephony and network solutions, he specializes in modernizing client and advisor interactions. He holds a Bachelor of Science from Mississippi State University.


Ellery has demonstrated significant career growth, progressing from Sr. Manager to his current Senior Director position, all within Ameriprise Financial.

Personality Overview

Consensus Focused

Non-Confrontational

Optimistic

They are more about building relationships than just cutting deals.  They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Contact Center Modernization
His role involves leading the modernization of Ameriprise's contact center technologies to support millions of client and advisor interactions.
Conversational AI Strategy
His title and responsibilities explicitly include driving the enterprise strategy and delivery for conversational AI solutions.
Cisco Ecosystem
He actively recruits Cisco engineers, lists Cisco platforms as a key skill, and has recently participated in a Cisco Tech Day event.

Media Appearances

Ellery has no verified media appearances

Work History

7-2024
Senior Director of Technology at Ameriprise Financial Services, LLC
1-2022 - 7-2024
Director Of Technology, Voice & Contact Center at Ameriprise Financial Services, LLC
2-2018 - 1-2022
Sr. Manager, Voice & Contact Center at Ameriprise Financial Services, LLC
5-2010 - 7-2014
Operations Manager, Fixed Money Out at Allianz Life
3-2008 - 5-2010
Operations Manager, Contact Center at Allianz Life

Education

2000 - 2005
Bachelor of Science - BS from Mississippi State University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Minneapolis, Minnesota, United States Job Level : Senior Designation : Senior Director of Technology at Ameriprise Financial Services, LLC
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Insights For Selling To Ellery

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ellery is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Ellery

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Ellery move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Ellery take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Ellery

Personality Compatibility


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