Emily Mueller

Observer
DISC Type : ci

GLG Strategic Projects Council - Independent Consultant at GLG

New York City Metropolitan Area, United States

Overview

Emily is a management consultant and founder of Mueller Advisory, specializing in customer success, sales enablement, and SaaS transformation. An alumna of the University of Illinois and Columbia Business School, she is known for her positive and perseverant approach to building better business outcomes and making success more predictable and measurable for her clients.

She is passionate about using technology to improve customer experiences and is an avid follower of business trends and thought leadership from publications like the Harvard Business Review and The Wall Street Journal. She enjoys tackling complex challenges and developing organizational capabilities within teams.

Emily runs her own consultancy focusing on short-term, high-impact strategic projects (typically 2-12 weeks) for companies that lack the immediate bandwidth.

Personality Overview

Example Seeker

Curious

Value Driven

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Journey
Her experience as a VP of Customer Success and focus on customer insights highlights her expertise in improving the end-to-end customer experience.
Sales Enablement
This is a core specialty listed in her professional summary and a key focus area in her independent consulting work.
SaaS Transformation
Specializes in digital and SaaS transformation, leveraging her expertise to help startups and established companies grow.

Media Appearances

Emily has no verified media appearances

Work History

3-2019 - 1-2022
GLG Strategic Projects Council - Independent Consultant at GLG
1-2018
Management Consultant at Mueller Advisory
5-2016 - 12-2017
Vice President, Customer Success at Indicative
3-2014 - 5-2016
Head of Field Enablement at Hiscox
2-2011 - 3-2014
Project Management / Management Consulting at Independent Contractor

Education

B.S. Management Information Systems from University of Illinois Urbana-Champaign
Leading Strategic Growth and Change from Columbia Business School

More Information

Social Presence :

Prographics :

Exp : 21 Location : New York City Metropolitan Area, United States Job Level : Senior Designation : GLG Strategic Projects Council - Independent Consultant at GLG
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Emily

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Emily take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Emily

Personality Compatibility


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